I cannot pay my subscription

Question

It doesn't take the payment, it says the cc needs to be issued in the same country where I'm at and that is the case. I've tried 2 credit cards and 2 debit cards and it doesn't work. I need help because I can't access my emails and I'm losing important information.

Thanks

Answer 1

Hello GAVI C! I'm Gunasekar and I'd be happy to help you with your question.

I understand that you are having trouble with the Payments.

1. Have you tried adding a different payment method?
2. Are there any error message when you try changing your payment method?

Change your country or region in Microsoft Store (Related article for your reference)

https://support.microsoft.com/help/5895e006-34f4-10f7-16b1-999e40adb048

If you are still having trouble with the payments, it is recommended to get in touch with the Microsoft Support advocate.

To get connected to a Microsoft Accounts and billing support, follow the steps below to avoid being directed to an AI chatbot.

https://go.microsoft.com/fwlink/?linkid=2214328

Type or describe the issue in the search bar. Click on the "Get Help" button. Click the "Contact Support" button at the bottom of the page. Select your option under "Product and services" and "Categories". Choose your Support option, preferably select "Chat with a support agent in your web browser" Enter your email address and Confirm your email again.

Once you do that, a service request will be open and you will need to exercise patience for the Microsoft Support Agent to chat with you live.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N