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Anonymous
2024-03-07T06:47:27+00:00

More information required on login

I'm trying to login to our M365 admin portal but I'm keep getting the message "More information required". When I hit "next" I get a screen with some security info, and if I hit "ok" it just starts again.

I should login to admin portal to be able to change the configuration, but I also cannot login to that, it gives the same problem.

What can be done?

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2024-03-07T08:32:42+00:00

    Dear Ozgur Guven

    Good day! Thank you for posting in the Microsoft Community. We'll be happy to help!

    First of all, we regret for the inconvenience and inconvenience caused to your work. Based on your description, I have a general understanding of your question, given that your issue is related with admin account, due to the lack of relevant permissions and tools in our forum, in order to better help you and not waste any more of your time, it is recommended that you contact our 365 support team directly by phone and they will provide you with further assistance. For details, please refer to the following screenshots or official documents: Find Microsoft 365 for business support phone numbers by country or region

    Note: Please note that you need to call the hotline on weekdays, (9 a.m. to 5 p.m., Monday to Friday) sincerely apologize and thank you again!

    While phone call, press "1" as business email user and press "1" again for technical support. You may be asked for some information for verification like account or subscription info, organization details, phone number.

    Here is one another global support phone numbers: Global Customer Service phone numbers - Microsoft Support

    Note: The Microsoft Technical or Commercial Support Engineer may collect alternate e-mail address information to help with the verification process.

    Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated. I hope all the best!

    Sincerely

    Kerry Chen | Community Moderator

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