I can't login to my account one drive and I lost all my files in it....help please

amouna amina 6 Reputation points
2021-08-25T19:22:33.41+00:00
OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Anonymous
    2021-08-25T19:24:01.42+00:00
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  2. Viki Ji_MSFT 4,471 Reputation points
    2021-08-26T05:42:24.823+00:00

    Hi @amouna amina ,
    Welcome to Q&A forum!
    According to the image you provided, this issue seems to be a new unknown issue.

    • Are you using OneDrive for Business?
    • Could you sign in OneDrive Online normally?
    • When did this issue start? Have you performed any other operations before this? Such as update Windows/Office, or else?

    Please try the following steps to check this issue:

    1. Sign in a different account.
    2. Disable your VPN or Firewall.
    3. Change the Internet Properties settings: go to Control Panel>Network and Internet>click Internet Options to check and make sure the following are ticked under the Advanced tab.
      Use TLS 1.0
      Use TLS 1.1
      Use TLS 1.2
      126525-image.png
    4. Connect to another network.

    If the above do not work, please try to reset OneDrive.

    Any updates, please let me know.


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