I can't login to my account one drive and I lost all my files in it....help please

Answer 1

If an account access problem then also try resetting via the account recovery form
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Answer 2

Hi @amouna amina ,
Welcome to Q&A forum!
According to the image you provided, this issue seems to be a new unknown issue.

• Are you using OneDrive for Business?
• Could you sign in OneDrive Online normally?
• When did this issue start? Have you performed any other operations before this? Such as update Windows/Office, or else?

Please try the following steps to check this issue:

1. Sign in a different account.
2. Disable your VPN or Firewall.
3. Change the Internet Properties settings: go to Control Panel>Network and Internet>click Internet Options to check and make sure the following are ticked under the Advanced tab.
   Use TLS 1.0
   Use TLS 1.1
   Use TLS 1.2
   
4. Connect to another network.

If the above do not work, please try to reset OneDrive.

Any updates, please let me know.

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