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Question

This username may be incorrect. Make sure you typed it correctly. Otherwise, contact your admin. This message showing while I am trying to log in my account. Bought this subscription from third party.

Answer 1

Hi, Shakiru Soenu

Thank you for your cooperation. I am not able to sign in to my account. So I can't add alias to my account. Unfortunately this method would not work for me.

Thank you

Answer 2

Hi Niemur R!

I am Shakiru, an independent advisor and a user like you, and I am glad to be helping you out today.

I have made a post for a fix about this, see here: https://answers.microsoft.com/thread/fa61aca6-bcdc-41f4-ae46-76fea20b8503

Please let me know how it goes and if you need any other assistance and I will be more than happy to help further.

Thank you

Best Regards, Shakiru

Answer 3

I was signed in with my mobile but problem arise when trying to sign in with my laptop

Answer 4

Hello Niemur

I am Prakash and happy to help you with your question, I'm a Microsoft consumer like you.

Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees or support from Microsoft.

I am sorry to know you are facing this issue , I will try my best to help you to resolve this issue.

In this case I request you to please connect with Third-Party vendor to check your Subscription status and correct license should be assigned to your account.

In case of additional questions, reach out back to us, and we will be happy to help and try our best to resolve your issue.

Best Regards, Prakash

Answer 5

What third party and did you pay the same some as detailed on MS site?

During the install process an MS Account would be created/used if it wasnt its not legit.

Or

Has a previous sub expired and you are trying to renew?