OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
1,173 questions
PLEASE ADDRESS THIS ISSUE IT'S URGENT. OUR compt MINH DUC JUNIOR HIGH SCHOOL IS FACING THIS ISSUE FROM ABOUT 10 DAYS AND ALL THE USERS WITH REGISTERED DOMAIN NAME AS (username@onedrive5tb.com) ARE FACING THIS ISSUE
amouna amina
6
Reputation points
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Emily Hua-MSFT 27,571 Reputation points2021-08-26T07:26:40.907+00:00 @amouna amina
Could you please tell us where did you buy the license of OneDrive or other Office products includes OneDrive? Is the domain name "onedrive5tb.com" registered by you?Before this problem appeared, was there any banner appears at the top of the OneDrive for Business site?
Please locate to Subscriptions, then login into the account (username@onedrive5tb.com) to take a screenshot of licenses.I understand the mood of not being able to access files on OneDrive, but Q&A forum focus more on general issues, as your issue is urgent, I suggest you let the administrator to contact Microsoft directly to seek help.
Thanks for your understanding. -
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Zedd 1 Reputation point2021-08-26T11:40:16.913+00:00 we have to face many issues by Minh Duc Junior High School Organisation.
in January 2021 also same problem occured.It has to stop.
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Zedd 1 Reputation point
2021-08-26T11:42:53.617+00:00 
see the screenshot
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Emily Hua-MSFT 27,571 Reputation points
2021-08-30T09:44:57.443+00:00 @Zedd
Do users have the accounts that use domain: onedrive5tb.com?
If yes, for further analysis, did the school organization buy this domain name?
Based on this article "Office 365 Education Self-Sign up: Technical FAQ", Office 365 Education provides self-service sign up for your students, faculty, and staff using their school email addresses.Because this issue is urgent, it's better submit a service request directly to Microsoft to seek help. Here is a global Customer Service phone numbers.
Thanks for your understanding. -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 92%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
Krish Panchal 1 Reputation point2022-03-09T12:42:03.373+00:00 I used the "@onedrive5tb.com" onedrive, and now, I am unable to access it, so I lost ALL my files' access, can I recover it somehow??
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