Sharepoint documents Library links doesn't clickable

Question

Hi all,

our share points site has multiple pages with clickable tiles (Links) to Power bi dashboards

now it stopped working out of the sudden, the tiles/ links are not clickable. I haven't done any changes to the documents library or the site it self.

Answer 1

Hi respected AAA_013,

Thanks for your valuable feedback and sharing updates with us and I really appreciate your effort and your precious time doing. 

And I appreciate your kind words.

If new added document library webpart still it doesn't work, then it seems that the problem happened with your Office 365 environment/Tenant level. It may need to scan/investigate from the backend side via remote section and collect logs.

As this Forum community has limited resources, the backend support team there has more permission than us, they have more resources to investigate the issue from the backend, they have Escalate channel to escalate your issue to check more and collect log reports for the root cause.

In this situation, we sincerely recommend that you Microsoft 365 admin, can follow the steps in this article and open/create a support ticket to contact online support. The support team there has more permission than us, they can help you remotely and collect logs. They may also involve more resources to investigate the issue from the backend. This would be the most efficient way to handle this case for you.

I'm really Sorry and I apologize for it.

Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!

Sincerely,

Waqas Muhammad

Answer 2

I've tried as well going directly to the documents library from the site contets and I can click on the links fine. the problem is only from the pages /webpart it doesnt click

and I've tried to create multiple web part with the customized view but still it doesn't work

its been a while since I edited my sharepoints webparts/pages and out of the sudden this issue happened

Answer 3

Hi respected AAA_013,

Thanks for your valuable feedback and sharing updates with us and I really appreciate your effort and your precious time doing. 

And I appreciate your kind words.

I just tested from my side, and it seems I cannot reproduce the same issue as like you described above. If possible, could you please confirm if you go to SharePoint online document library directly instead of document library webpart and pen the folder that has multiple links to dashboards and see if it will open. If yes, then I suspect the document library webpart component corrupt somehow, if possible, could you please re-add your document library webpart into your site page and see if there is any difference.

I'm really Sorry and I apologize for it.

Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!

Sincerely,

Waqas Muhammad

Answer 4

Hello Waqas,

sorry I'm not expert in sharepoints but I think I'm using documents library as web part and attaching the folder that has multiple links to dashboards or business objects reports

the problem started with the blue arrow Icon appeared, I can't click on any of the reports / dashboards

Answer 5

Dear respected AAA_013,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

I’m sorry you’re having a problem but based on your description we can work together to resolve it.

For the situation you encountered, we deeply understand the inconvenience caused and apologize for it.

As per your description, firstly, if possible, could you please confirm are you using "Quick Link" webpart in your SharePoint site page to add Link to Power BI dashboards?

If possible, could you please share some detail information (in order to test from our side) for our reference, so we can understand your exact scenario and provide our suggestion in a productive manner, perhaps some related screenshots will be helpful.

Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Waqas Muhammad