Sharepoint onedrive issue

Question

Hello my one drive is set up through my work using share point. Problem is my files that I've changed at my end are not syncing and are stuck on Sync pending........... In one drive it just shows as being stuck on downloading 1 file 81.1mb of 81.1mb and has been like that for days.

Answer 1

Dear Kris Johnson3,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

From your description It seems Sharepoint onedrive issue behavior from your side.

If my understanding is right, apologized situation you encountered, we do understand the inconvenience caused and apologize for it.

I have carefully read and understood your query. As a community, we are here to provide suggestions and guidance to assist you. However, we do not have the necessary permissions and tools to perform any back-end testing. From your limited information, I am unable to narrow down the your requirement can you provide the bellow information?

• You mentioned that your OneDrive client has been stuck in sync for days. May I know if it shows any error code or message? Also, please provide a screenshot of the issue.
• Also, try below basic troubleshooting step and please let us know what is the result.
• Unlink OneDrive: Click OneDrive icon from taskbar notification area >> settings >> unlink this PC.
• 
• 
• Close OneDrive App.
• Clear File cache and account cache:
  File cache: C:\Users<username>\AppData\Local\Microsoft\Office\16.0\OfficeFileCache
  Account cache: Control Panel\User Accounts\Credential Manager, please remove all "OneDrive" related and "Office" related accounts.
• 
• Reset OneDrive sync App following steps in Reset OneDrive
• Restart OneDrive and check if issue can be resolved.

Your understanding and patience will be highly appreciated.

If there is any misunderstanding, please feel free to correct me.

Have a nice day!

Best regards,