Product key not recognize

Question

please see attached picture for reference

Tried to enter on different site as suggested doesn't work

MY PRODUCT KEY IS FOR OFFICE PROFESSIONAL PLUS 2021

it came with sealed box and product key inside

Sorry, we don't recognize the product key you entered. Please check that you typed it correctly.
If the product key you entered is correct, you may need to enter it on a different site. See other product types below:
Office 2010Office for Mac 2011Office 365 Business PremiumWindows or XboxMicrosoft or Xbox gift card or code

Error Code:

TokenNotFound

Correlation Id:

018e84a1-e7a6-4a9f-837d-3a282cc8466b

Timestamp:

2024-02-29T07:15:46.597Z

Answer 1

Hi Mart S!

I am Shakiru, an independent advisor and a user like you, and I am glad to be helping you out today.

First, to avoid misunderstanding, this is a public user-to-user support forum. We're users helping other users. We do not work for Microsoft and have no access to any user account so there is nothing we can do or check from within the forum. We have no input on Microsoft's policies, procedures, or design decisions.

The quickest way to resolve this is to contact the Microsoft Billing Support Team via chat at

https://go.microsoft.com/fwlink/?linkid=2214328 Please follow the steps below to avoid being directed to an AI chatbot.

Type or describe the issue in the search bar Click on the "Get Help" button Click the "Contact Support" button at the bottom of the page Select your option under "Product and services" and "Categories" Choose your Support option, preferably select "Chat with a support agent in your web browser" Enter your email address and Confirm your email again

Once you do that, a service request will be open and you will need to exercise patience for the Microsoft Support Agent to chat with you live

Please let me know how it goes with Microsoft Support and if you need any other assistance, I will be more than happy to help further.

Thank you

Best Regards, Shakiru