Double payment

Question

Hi,

My debit order did not go off on the 1st of December, however by the 3rd I had made a payment, only to have an additional payment taken off on the 16 of December, therefore payment was made twice in December. Microsoft is now trying to debit me again and I am unable to find any assistance with this.

Can anyone point me in the right direction ?

regards

Answer 1

Yvette S, you can follow steps I have provided to contact Microsoft billing support to assist you futher regarding this payment inquiry. I am a user like you and we cannot access your account or such information in the community.

Answer 2

Hi there,

Thank you for your assistance,

I have followed your instructions however this takes me through to one of my service providers for my company domain GoDaddy? I contacted them in December and they are unable to offer assistance

regards

Answer 3

Hi Yvette S,

Thank you for reaching out to us. I am Blessing, an independent advisor here and a Microsoft user like you.

Sorry for the inconvenience. First, you need to investigate this charge from your Microsoft billing history by signing into https://account.microsoft.com/billing/orders. If you find this double charge, you need to contact Microsoft billing support to assist you investigate this double charge and to get a refund using the steps below:

1. Go to http://support.office.com/home/chat
2. Describe your issue (Double charge for Microsoft 365 subscription) and click 'Get Help'. Then scroll down to select Contact support.
3. Select your product (Microsoft 365 and Office) and category (manage my subscription) > click Confirm.
4. Click ‘Chat with support agent’ > Confirm.
5. Click Start Chat.

Keep in mind that this is a user-to-user community and we cannot access your account.

Hope this helps!

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