External Email

Question

Hello,

I've been having issues receiving external emails for some reason. People have been sending me emails, shows as sent on their end however, I haven't received them. Issue has started on Friday, December 1. It's not a storage problem since this is a new email account so that wouldn't make sense. I've tried to have different people reach out to me (via email) just to confirm, as well as I tried to email myself by using a personal account and it sends the message yet I received a message back which stated the following:

"Delivery Status Notificaition (Failure)

Message blocked

Your message to michelle.guzman@vistecpartnerscom has been blocked. See technical details below for more information".

Under that message above it states:

"The response from the remote server was:

554 5.7.1 <******@vistecpartners.com>: recipient address rejected: Access denied".

I tried speaking to Live Support and they referred me to email instead. Is there anyway someone could assist to correct this issue at their earliest convenience.

Thanks in advance for your time and help.

Best Regards,

Michelle G

Answer 1

Hello Michelle,

I will be happy to help.

I believe there your organization's IT admin/support is in the best position to troubleshoot this issue. There is a restriction a=on your account for external emails.

Kindly reach out to your IT team to run a message trace on your account as that will point them to the cause of the issue.

Please do let me know if further assistance is needed.

Regards.