system computer reboot from a bugcheck_win10

Hejun Yao 1 Reputation point
2021-08-26T03:05:34.7+00:00

my computer reboot without expected and from a bugcheck : 0x000000d1 (0x000001e74e560ddc, 0x0000000000000002, 0x0000000000000001, 0xfffff80137f74721). A dump was saved in: C:\Windows\Minidump\082521-8531-01.dmp. Report Id: c2bd5349-adce-46e2-a864-370e8430e282.

Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
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  1. Hejun Yao 1 Reputation point
    2021-08-26T03:10:39.48+00:00

    below is the debugging tools information :
    Debugging Details:


    *** WARNING: Unable to verify timestamp for windrvr6.sys

    KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.Sec
    Value: 3
    
    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on VISAPPLI10CN
    
    Key  : Analysis.DebugData
    Value: CreateObject
    
    Key  : Analysis.DebugModel
    Value: CreateObject
    
    Key  : Analysis.Elapsed.Sec
    Value: 17
    
    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 70
    
    Key  : Analysis.System
    Value: CreateObject
    
    Key  : Dump.Attributes.InsufficientDumpfileSize
    Value: 1
    

    DUMP_FILE_ATTRIBUTES: 0xc
    Insufficient Dumpfile Size
    Kernel Generated Triage Dump

    BUGCHECK_CODE: d1

    BUGCHECK_P1: 1e74e560ddc

    BUGCHECK_P2: 2

    BUGCHECK_P3: 1

    BUGCHECK_P4: fffff80137f74721

    WRITE_ADDRESS: fffff802f9a2e338: Unable to get MiVisibleState
    Unable to get NonPagedPoolStart
    Unable to get NonPagedPoolEnd
    Unable to get PagedPoolStart
    Unable to get PagedPoolEnd
    fffff802f9979df0: Unable to get Flags value from nt!KdVersionBlock
    000001e74e560ddc

    CUSTOMER_CRASH_COUNT: 1

    PROCESS_NAME: System

    TRAP_FRAME: fffff802fb476640 -- (.trap 0xfffff802fb476640)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=00000000000948df rbx=0000000000000000 rcx=ffff8380f1cd1f60
    rdx=ffff8380f1cd1e10 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80137f74721 rsp=fffff802fb4767d0 rbp=0000000000000000
    r8=0000000000000000 r9=0000000000000000 r10=0000000000000186
    r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0 nv up ei pl zr na po nc
    windrvr6+0x4721:
    fffff80137f74721 894734 mov dword ptr [rdi+34h],eax ds:0000000000000034=????????
    Resetting default scope

    STACK_TEXT:
    fffff802fb4764f8 fffff802f97f5329 : 000000000000000a 000001e74e560ddc 0000000000000002 0000000000000001 : nt!KeBugCheckEx
    fffff802fb476500 fffff802f97f246c : 0000000000000001 fffff802f96f1cad ffff8380f16e9000 ffffd0007a3bfd30 : nt!KiBugCheckDispatch+0x69
    fffff802fb476640 fffff80137f74721 : 0000000000000000 fffff802f96bb85e 0000000000000000 fffff802f96ba831 : nt!KiPageFault+0x42c
    fffff802fb4767d0 0000000000000000 : fffff802f96bb85e 0000000000000000 fffff802f96ba831 ffff1513bc9bb24d : windrvr6+0x4721

    SYMBOL_NAME: windrvr6+4721

    MODULE_NAME: windrvr6

    IMAGE_NAME: windrvr6.sys

    STACK_COMMAND: .thread ; .cxr ; kb

    BUCKET_ID_FUNC_OFFSET: 4721

    FAILURE_BUCKET_ID: AV_windrvr6!unknown_function

    OS_VERSION: 10.0.14393.4283

    BUILDLAB_STR: rs1_release

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    FAILURE_ID_HASH: {bf275b3c-4bc5-43b2-05d4-7bfb7b842f41}

    Followup: MachineOwner

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  2. Hejun Yao 1 Reputation point
    2021-08-26T03:17:38.227+00:00

    according following link you can find the dmp files: https://pan.baidu.com/s/1ys3jNBCZHlvDky8y9jAcIg code: ibm4
    thanks very much

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