Onenote and Outlook not responding with basic tasks

Question

Ever since Microsoft did an update with new outlook, my onenote has been incredibly slow and stops responding to basic functionalities such as linking a meeting to take notes on onenote. I have to continously end the task and take notes in other platforms. Please help resolve...

Answer 1

Honest suggestion: avoid New Outlook, go back.

Bernd

Answer 2

Dear respected Donna Huynh,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

I’m sorry you’re having a problem but based on your description we can work together to resolve it.

For the situation you encountered, we deeply understand the inconvenience caused and apologize for it.

As per your description, firstly may I know have you ever installed any add-ins for OneNote? If so, please disable them and then check the outcomes.

Also, if possible, could you please tryrepair an Office application to see if there is any difference.

If above doesn't work from your side, then I think this issue might be raised by your local environment (Settings, Registry).

 Given this situation, I would suggest you follow the methods below and see if they could help in your scenario:

1.Perform aClean Boot under your Windows, and check if issue persist.

2.Maybe the local settings had affected the application. Thus, we would like you to check whether the issue is related to your user profile. In this situation, we suggest you Create a new user account under your Windows(for test purpose). See if it still alerts you with the same error message. It is worth trying because it will help you narrow down whether the issue is caused by a specific corrupted user profile.

We appreciate your understanding that sometimes the initial suggestions may not resolve the problem very soon. However, we can work together to narrow down and resolve the situation. So, please kindly provide more information below to let us work further.

1. Is this a problem with all specific notebook documents file or all notebooks even newly create notebook as well?
   2.Screenshot of your Office version: To check version: Open OneNote>File>Account>Product Information (Please mask your private message for protecting your private message)

3.Confirm whether other applications also get the same problem? Such as PowerPoint or Word and etc.

Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Waqas Muhammad