Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hello Karen B,
Welcome to Microsoft Community.
I am a Microsoft user just like you, I hope you are doing well.
Sorry for the inconvenience. However, I will suggest you post your question in the Microsoft Windows forum using link attached below.
Microsoft Windows forum is the appropriate channel to post this inquiry as there are moderators who can assist with your inquiry.
https://answers.microsoft.com/en-us/windows/forum
Please let me know if you need more assistance.
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Warm Regards