Triple billing error

Question

I have triple billing for a single subscription

Answer 1

Triple charged, please refund the money, thank you Cornelis de Bilde ******@gmail.com

Manage subscriptionTax invoice This amount has been deducted from my account

Order: 5714454732

Total AU$109.00

Paid with Visa **5627

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Shipping details

217 Osburn Drive

MACGREGOR, australian capital territory, 2615

Microsoft 365 Personal

AU$10.00

| Subscription

Completed

Manage subscriptionTax invoice

Total AU$11.00

Paid with Visa **5627

Show details

February 9, 2024 | Order number 5714454732

Microsoft 365 Personal

AU$10.00

| Subscription

Completed

Manage subscriptionTax invoice

Total AU$11.00

Paid with Visa **5627

Show details

February 9, 2024 | Order number 8332629284

Answer 2

Hello Walter F! I'm Gunasekar and I'd be happy to help you with your question.

Sometimes it may seem that Microsoft has charged you twice or taken triple payments.

If your initial payment failed due to insufficient funds, Microsoft would retry the charge until successful. This might lead to three close charges, one for the missed payment and one for the current cycle. (or) Selecting "Back" during the purchase process might lead to unintended duplicate purchases.

*Review your order history -

https://go.microsoft.com/fwlink/?linkid=2239111

If you see that you have been charged three times for a single subscription and would like to get a refund, contact the Microsoft Customer support directly using the link below.

http://support.office.com/home/chat

1. Type "Get a refund" and click Get Help.
2. Click Login and Contact Support at the bottom of the page.
3. Sign in with your Microsoft account.
4. Select Microsoft 365 and Office options in Products and services.
5. Under Categories, select Manage subscriptions.
6. Click "Chat with Support Agent".

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N