Lost backup data on Developer account being deleted

Question

Dears,  I (not being very tech savvy person) searched for MS account on Google and I landed on a website called *removed for privacy*. I purchased office from them thinking its an authorized seller and they gave me an email account *removed from privacy*@hihz.onmicrosoft.comI uploaded a lot of precious pictures and videos and some files that are very important to me. Now the account is deleted and I am extremely sad about this as the MacBook I had backup on, crashed as well.I really appreciate  your kindness if you can regrant me a week access so that I can download a backup... please... please... pleaseI will pray for you until I am alive and remember this act of kindness.If you want me to pay for ms one drive i am ready to pay as far as I can get that data back.Please make my day Ayaz

Answer 1

Greetings,    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)Thank you for understanding.Regards,Arquel C.Microsoft Moderator

Answer 2

Hello Ayaz,

I am sad to hear on the experience that you have gone through, I totally understand how important this is for you to recovery your data. As per your description, you have purchased from a third party online store. Note that, it is always suggested to get a license or subscription directly from us or you may follow this article on how to safely purchase online or in person: How To Tell - Shop (microsoft.com).

Since you have mentioned that the website emailed you an account, which ends with @hihz.onmicrosoft.com it is a business account, which is not meant for consumer. What happened here is that if someone who has a business subscription, they can create an account (which was the same scenario as yours) and assign subscription which will allow you to have a Microsoft 365 Desktop apps and storage. But on any time given, they will be able to delete or remove that account as they have control over it.

Note that legit retail store does not use this kind of transaction, they will provide you a specific QR or redemption key to redeem your products, for example if you have bought a subscription you will be then given a redemption key and after redeeming it, you will be able to see it directly on your personal account dashboard: https://account.microsoft.com/services.

What I highly suggest report this incident: How To Tell - Counterfeit Software Report (microsoft.com).

I hope this information helps.

Best regards,

Arquel C.

Microsoft Moderator