Visa charge

Question

I cancelled my subscription and my account shows a credit, but they put it through as a debit on my Visa. How can this get fixed please.

Answer 1

Hello Shawn,

My name is Jackson and thank you for your question.

I sincerely apologize for the unknown charge you experienced in your account, I am a user myself and understand how frustrating this is.

When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, Here are the most likely causes for an unrecognized charge;

1. A Microsoft subscription has recurring billing enabled,
2. Someone you know, such as a family member, bought something with your card,
3. msbill.info doesn't look like Microsoft,
4. Someone made an in-app purchase from an app, game, or office.

https://support.microsoft.com/account-billing/398c5328-364c-d5e4-ea8f-f5ad60562a93

Also see option to get a refund on a subscription by using the self-help tool below to guide you through the right steps; https://support.microsoft.com/account-billing/81629012-aa4f-f48b-2394-8596f415072b

You have the option to dispute the charge with your bank on the ground that it was unauthorized and have a charge back processed or you can reach Microsoft store support with the link below to investigate and help with a refund if eligible

https://support.microsoft.com/account-billing/4f615f2a-6bbd-fd69-6695-ae213d63eef0

Warm regards,

Jackson E.