A family of Microsoft word processing software products for creating web, email, and print documents.
Hello Helle Keinicke,
May I know if you want to have comments shown as below?
If yes, you may check if you have your track changes settings set to use balloons for comments.
Go to Review tab > Tracking group > Show Markup > Balloons > select "Show revisions in Balloons".
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If my understanding of the scenario is not consistent with yours, feel free to point it out.
Please also share some screenshots about the issue in your Word and the version of your Word App(File>Account>check the information showing next to "About Word"). I will continue helping you.
We look forward to hearing from you; Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.
Thanks for your time and cooperation! We hope you have a nice day! Stay safe and healthy.
Sincerely,
Tina | Microsoft Community Moderator