Wrong charge

Question

I was charged 150 dollars on two different cards. I only wanted amex charged.

Answer 1

Every time I try to log in and click manage subscriptions it glitches and doesn’t ever finish loading. Please cancel my subscription charged on my visa.

Answer 2

Dear cynthia st john,

Thanks for your update!

I did some research, might becaused that you planed to purchase one license of M365 business standard but purchased two, or puchased two M365 subscriptions, now you need to cancle one of them so that you can get refund from it. Please correct me if there is any misunderstanding.

.

If you can get into your subscription(s), you may follow the information in this article to cancel the unwanted product and the refund would be processed automatically: Cancel your Microsoft subscription - Microsoft Support.

If you are not sure how to do it, you may also call the Microsoft hotline for further assistance: (select your country's region code):Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn. You need to provide your subscription purchased information such as company name, billing information, phone number, alternative email address etc. So, our Microsoft Business support team can assist you with the cancelation/refund issue.

Your patience, understanding and cooperation are much appreciated.

Best Regards,

Sherry

Answer 3

I should have only been charged on the AMEX. I purchased Microsoft 365 twice. I was charged $150 on both cards.

Answer 4

Dear cynthia st john,

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

Based on your description, you were charged twice for your Microsoft subscription. As a Microsoft customer support agent, I can assist you with this issue.

To resolve this, would you please let me know which product you purchased, kindly share the product name here, then I can have a check for you. If you are not sure, please tell me where did you purchased it and what about the pricing?

In case any private information included, kindly share the information via private message:

Here are the steps to open private messages:

To view private messaging options> click your profile picture at the top on the right > select the My Profile option. Click View private message.(I have sent a message to you to open the entry of your private message.)

.

I look forward to your next update in private message for further analysis. Thank you very much for your cooperation.

Thanks for your precious time. Have a nice day.

Sincerely,

Sherry | Microsoft Community Moderator

Answer 5

Hello cynthia st john,

Good day.

Thank for posting in the community.

We've received your query and you can expect to receive response from one of our community moderator accordingly.

At this point, we appreciate your patience and cooperation. Thank you.

Sincerely,

Community moderator