I cannot pin documents in Excel

Question

We had an update on my work computer last night ( may or may not be relevant)

Today I went in to Excel and all my pinned workbooks were unpinned (nothing has been lost, but I now have to use Browse to look up all documents)

Also there is no Today in the Recent breakdown. No workbook I have used in the last 3 months is showing up anywhere File > Open > Recent

Pinned is empty, Last Week has one workbook in it, and Older has 5 workbooks from this year - nothing from 2023 - a few from 2022 - then jumps to 2020.

This is a major glitch. My IT dept has stated they cannot fix it - they ran an update and reinstalled Office365 but that was all they could do. Is this fixable?

Answer 1

Looks like the glitch was fixed - I am able to pin again

Answer 2

We are having the same issue. Hoping Microsoft can fix this bug.

Answer 3

This is bug. Several members in this community meets same issue. Hope Microsoft will fix it soon.

Answer 4

Thanks for the reply - I cleared the cache but as this is a work computer I was only able to delete one large file. Unfortunately, this did not resolve anything. At least nothing was deleted, it's just a matter of convenience.

Answer 5

It seems the update remove the list of MRU. You may check the possible reason for it.

Pinned Excel files keep disappearing: Troubleshooting guide – Business Tech Planet

Are you able to pin those documents again?