onedrive folder disappeared

Question

Today, my onedrive folder in my mac has disappeared from the "favourites" shortcut list in the finder application.

I have tried to check if the folder that is missing is available online in the onedrive cloud access using a browser; it didn't appear!

I don't remember to have created a second onedrive account.

As a coincidence, today my skype account logged out for security reasons (stated the skype window).

How can I find in which account my disappeared folder belonged to, so that I can recover the files from the cloud access?

Answer 1

Hello Ricardo, Thank you for contacting us and I am sorry to hear you are experiencing this difficulty.

Given the Skype logout and the disappearance of the OneDrive folder, start by securing and verifying your Microsoft account as this is quite unusual.

I would recommend you change your Microsoft account password immediately if you suspect any security issues. Visit- https://account.microsoft.com/security and choose "Change password." Consider enabling two-factor authentication (2FA) for extra security.

While you're in your Microsoft account settings, verify the email addresses and aliases associated with your account to ensure they are correct and belong to you. Review any recent activity for signs of unauthorised access at https://account.microsoft.com/security.

As this is unusual, I strongly recommend you contact Microsoft support as they can help track down issues related to account access and potentially help identify which account was used for the missing OneDrive folder.

I hope this helps!

warm Regards, Ozi N