Onedrive Issue

Question

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If this problem persists, contact your support team and include these technical details: Correlation ID: 869018a1-90bd-5000-0af3-60f285f51c60Date and Time: 3/25/2024 11:24:45 AMURL: https://onedrive.live.com/User: c.szymkiewicz@sbcleancreeks.comIssue Type: Unknown issue.

Answer 1

Hello Carol,

My name is Jackson and thank you for your question.

I sincerely apologize for any sync issues you may be experiencing with OneDrive. I am a user myself and do not work for Microsoft, so I understand how frustrating this can be.

“ I took the following steps from https://support.microsoft.com/office/3f99e6e3-042e-49a3-897a-8b7fb0fb8477 :

“If you can't sign in to your OneDrive account, or if OneDrive says OneDrive is not syncing, we can try the steps below;

1. Check if you can sign in to your OneDrive account online, go to onedrive.com to sign in to your account. If you are unable to sign in to your Microsoft account, you can follow the steps in the link below to troubleshoot account issues; https://support.microsoft.com/account-billing/475c9b5c-8c25-49f1-9c2d-c64b7072e735
2. Check for pending system updates based on the device you are using.
3. Resetting Microsoft OneDrive can sometimes fix syncing issues and reset all OneDrive settings. OneDrive will do a full sync after the reset; https://support.microsoft.com/office/34701e00-bf7b-42db-b960-84905399050c
4. If the problem persists, disconnecting and reconnecting your computer to OneDrive may help resolve some syncing issues; https://support.microsoft.com/office/3c4680bf-cc36-4204-9ca5-e7b24cdd23ea ""

For help, email the OneDrive Support team using the link below;

https://go.microsoft.com/fwlink/p/?LinkId=528661

Warm regards,

Jackson E.