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AutoUpdate for Office used to work fine. Now it finds "upgrades are required" but there is no way I can see to actually apply an update. This is on a Macintosh M1 Max Studio, running mac OS Ventura.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi respected RC--.
I appreciate your kind words.
You can also open any Office app on your Mac OS>click on Help>feedback. Also, you may also use Microsoft feedbackportal,
Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!
Sincerely,
Waqas Muhammad
That doesn't help. Can only ask a question that is not "approved."
Hi respected RC--.
Thanks for your valuable feedback and sharing updates with us and I really appreciate your effort and your precious time doing.
And I appreciate your kind words.
If you are using Office 365 home/personal subscription, then please contact via this link Contact Office Support
Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!
Sincerely,
Waqas Muhammad
Regarding going to "contact support and explain the situation," I originally tried to do that, and it wasn't at all clear what to do. And eventually it lead me to the opportunity to post this community question. I'd gladly explain the situation to you via another means if you could help a bit more with a direct link to where to explain.
Dear respected RC--.
Good day! Thank you for posting to Microsoft Community. We are happy to help you.
I'm sorry you're having a problem and for the situation you encountered, we deeply understand the inconvenience caused and apologize for it.
As per your description, recently, many users are experiencing this problem, suddenly Office Mac AutoUpdate dialog box show "upgrades are required".
Please use this link to Contact Support and explain the situation. The cause and cure are not yet known. It is important to submit a report so that Microsoft becomes aware that many users are affected.
I'm Really Sorry and I apologize for it.
Appreciate your patience and understanding and thank you for your time and cooperation.
Sincerely,
Waqas Muhammad