ctrl-c / ctrl-v does not work in excel

Question

ctrl-c / ctrl-v stopped working a few days ago and I have been asking this community for help the past two days. I have followed instructions such as checking to see if it works in other microsoft programs in "word" and it does work in other programs but still does not work in excel.

I also followed instructions from someone who told me to do both a quick repair and an online repair and then restart my computer and those did not work either.

Thanks,

Doug

Answer 1

Hi Doug,

Thanks for contacting us and sorry for the inconveniences,

Here are some possible solutions you can try:

• Check the clipboard settings in Excel. Make sure that the clipboard is not full or disabled. To do this, follow these steps:
  1. In Excel, go to the **File** tab and click on **Options**.
  2. In the **Excel Options** dialog box, click on **Advanced** in the left pane.
  3. In the right pane, scroll down to the **Cut, copy, and paste** section and make sure that the **Show Office Clipboard when Ctrl+C Pressed Twice** and **Show Office Clipboard Icon on Taskbar** options are checked.
  4. Click on **OK** to save the changes and close the dialog box.
  5. In Excel, press **Ctrl+C** twice to open the clipboard and see if there is any data stored there. You can also click on the clipboard icon on the taskbar to access the clipboard.
  6. If the clipboard is full, you can clear it by clicking on the **Clear All** button at the top of the clipboard. You can also delete individual items by clicking on the **X** icon next to them.
• Check the keyboard settings in Excel. Make sure that the keyboard shortcuts are not disabled or changed. To do this, follow these steps²:
  1. In Excel, go to the **File** tab and click on **Options**.
  2. In the **Excel Options** dialog box, click on **Customize Ribbon** in the left pane.
  3. In the right pane, under the **Customize the Ribbon** section, make sure that the **Keyboard Shortcuts** option is checked.
  4. Click on the **Customize** button next to the **Keyboard Shortcuts** option to open the **Customize Keyboard** dialog box.
  5. In the **Customize Keyboard** dialog box, under the **Categories** list, select **Edit**.
  6. In the **Commands** list, select **EditCopy** and see if the **Current keys** box shows **Ctrl+C** as the assigned shortcut. If not, you can add it by clicking on the **Press new shortcut key** box and pressing **Ctrl+C** on your keyboard. Then, click on the **Assign** button to save the change.
  7. Repeat step 6 for the **EditPaste** command and make sure that the **Current keys** box shows **Ctrl+V** as the assigned shortcut. If not, you can add it by clicking on the **Press new shortcut key** box and pressing **Ctrl+V** on your keyboard. Then, click on the **Assign** button to save the change.
  8. Click on **Close** to close the **Customize Keyboard** dialog box and then click on **OK** to close the **Excel Options** dialog box.

-Let me know if this helps or if you need further assistance.

Regards, Sola

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Answer 2

Hello, you wrote:

Here is what I see:

Thanks, Doug

Answer 3

Hi Doug, you have not said which version exactly of Office you have? If online has not worked, I suggest that completely uninstall your Office: ctrl-c / ctrl-v does not work in excel - Microsoft Community Scroll down to>Option 2 Completely uninstall Office. Then reinstall a completely fresh version of Office.

Answer 4

Hi again,

I'm sorry I wasn't able to help, unfortunately, I do not have any more troubleshooting to offer, there are knowledgeable experts on the platform and I hope someone else will take a look at your issue.

Thanks, Sola

Answer 5

Hello Ron, I am 96% sure I know the answer to this question, but... if I delete Office, will I still have all the excel and word files I have created?