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Upgrade Microsoft 365 basic but not working

Anonymous
2024-03-02T22:35:46+00:00

Why my Microsoft 365 basic stops working after I purchased the plan?

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2024-03-03T01:46:50+00:00

    Hi Tammt,

    Thank you for reaching out. My name is Leo, a user just like you. I'd be happy to help you with your concern.

    May I know if it was working for a while after you purchased it and then suddenly stopped working? What happened? Are you unable to use any Office applications? What changes were made that might be causing the issue? For this issue, I recommend double-checking if the subscription is still active. To check, go to accounts.microsoft.com, then go to "Services & Subscriptions" and see if there are any issues. It would be very helpful if you could provide more information regarding the issue, such as what happened, for us to understand it better. We will wait for your response to assist you further. We, the community users, are always here to help. Thank you!

    Your understanding and patience will be highly appreciated. Let me know if you have any further questions. Be safe always!

    Best Regards,

    Leo

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