【助けてください。(Please help me.)】スマートフォンの故障交換でMicrosoft Authenticatorの移行ができない。-Microsoft Authenticator cannot be migrated due to a faulty smartphone replacement.

Question

管理者アカウントの権限を持つスマホが壊れてしまい、Microsoft Authenticatorの移行手続きができない状態です。

私だけが管理者権限を持つので誰も対応できません...

どうすればいいでしょうか？

直接対応していただけるマイクロソフトの問い合わせ先み見当たらず、大変困っております。

〜〜〜

（英訳）

My phone with administrator account privileges is broken and I am unable to complete the Microsoft Authenticator migration process.

Since I am the only one with administrator privileges, no one else can handle it...

What should I do?

I am having a hard time finding a contact at Microsoft who can help me directly.

Answer 1

Dear oarai-omotenashi,

Good day! Thank you for posting to Microsoft Community.

I'm sorry to hear that you're having trouble finding a contact at Microsoft who can help you directly. May I please double confirm if account in question is the only admin account? if yes, I do understand your query here but, as your query related to admin account, and since we are belong to Microsoft Community site, our forum is available for public. Also, we have limited resource and privilege to examine account related scenarios. Moreover, since you are the only admin in your organization, admin account is relevant to the security of your organization, we value the security and privacy of your organization, so for your concerns, we sincerely recommend that you contact our dedicated data protection support team directly via phone support Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn. They are the only responsible and privileged support team for account related queries. While phone call, press "1" as business email user and press "1" again as technical support. You also need to provide your subscription purchased information such as company name, billing information, phone number, alternative email address etc. So, our data protection team can assist you in resetting your multifactor authentication and once reset, you can add the authenticator again or choose other authentication method to sign into your account.

Thank you for your precious time and kind understanding. Have a nice day.

Sincerely,

Libeamlak | Microsoft Community Moderator