Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hello Jazz S
Hi, I'm Karl and will be happy to help you today.
First, any email addresses included in a post are removed for security reasons so no one can see what email address was entered on your post.
First, just so there is no misunderstanding, this is a public user-to-user support forum. We're users helping other users. We do not work for Microsoft and have no access to any user account so there is nothing we can do or check from within the forum. We have no input on Microsoft's policies, procedures, or design decisions.
Only an account owner can close an account. No one can do that for you. What issues are you having when you try and close this account using the steps described in the following Microsoft articles?
Close your Outlook.com account https://support.microsoft.com/office/close-your-outlook-com-account-564b801e-2a47-4cb2-afa8-12ead3185038
How to close your Microsoft account https://support.microsoft.com/account-billing/how-to-close-your-microsoft-account-c1b2d13f-4de6-6e1b-4a31-d9d668849979
I look forward to your response so we can proceed further.