Can't open OneDrive files shared with me

Question

I am using Microsoft 365 work account.

I am able to share documents/spreadsheets etc with colleagues from my OneDrive by entering their email.

However, when people share documents/spreadsheets with me I get a message saying "The link is not available to you"

Other members of my team are able to view the shared file, only I cannot, so the person sharing has done it correctly. It has been shared to my correct account because I accessed the link from the email I received saying the file had been shared with me (therefore must be the correct email address).

I'm at a loss about how to open these files

Answer 1

Hello,

Thank you.

I asked a colleague to do this today.

I was able to access Test 1. We are not able to do Test 2 because that option (share with anyone) is not available to us.

Best wishes,

Kamal

Answer 2

Dear K Patel,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

From your description It seems Can't open OneDrive files shared with you behavior from your side.

apologized situation you encountered, we do understand the inconvenience caused and apologize for it.

Hi there, I've read your question carefully and I understand how you feel**. As a community, we are here to give suggestions and guidance to help you out. However, we don't have permission or tools to test from the back end.**That being said, I suggest you try the following tests to understand the situation better. Once I am able to narrow down the issue, I will guide you on the correct path to solve your issue.

Test 1:

Please guide your colleague to share a file with you. Ask them to go to Microsoft 365 >> OneDrive >> locate a file >> click on share >> in the popup window, click on the gear icon and select "people in your organization" >> apply and test to see if you can access the link without any problem. Please provide us with the information about the outcome. You can refer to my pictures for assistance.

Test 2:

Please guide your colleague to share a file with you. Ask them to go to Microsoft 365 >> OneDrive >> locate a file >> click on share >> in the popup window, click on the gear icon and select "anyone with the link" >> apply and test to see if you can access the link without any problem. Please provide us with the information about the outcome. You can refer to my pictures for assistance.

Your understanding and patience will be highly appreciated.

If there is any misunderstanding, please feel free to correct me.

Have a nice day!

Best Regards,

Sophia

Answer 3

Dear K Patel

Good day!

Thank you for posting to Microsoft Community. We are glad to assist. We are looking into your situation and we will update the thread shortly.

Appreciate your patience and understanding and thank for your time and cooperation.

Sincerely,

Tin