MS authenticator

Question

I can't acces my glassdoor because it was accidentally deleted from my MS authenticator. Everytime I tried to login it will requires for the 6 digit code. Btw this is for personal account. Recovery on the authenticator app is not working. Thanks for the help.

Answer 1

Hello Laarni ‌,

My name is Jackson and thank you for your question.

I sincerely apologize for the issue with your account recovery, I am a user myself and understand how frustrating this is.

When it comes to account recovery/identity verification, the process is a bit rigid on purpose for security reasons and there's little anyone at support could do to help.

If you have the authenticator App set to your account and you don't have access any more to the device to authenticate, you have the option to recover your account credentials on your new device with the steps in the link however make sure you don't have a personal Microsoft account already set up in the authenticator app;

https://support.microsoft.com/account-billing/bb939936-7a8d-4e88-bc43-49bc1a700a40

Unfortunately, without a backup to restore from there's isn't a path to recovery for a microsoft personal account. In the post below Dave Patrick was able to give more more details on similar issue;

https://learn.microsoft.com/answers/questions/1294427/locked-out-of-hotmail-account-authenticator-was-on

I will guide you to speak with a Microsoft account technical advisor that has tools to check your account;

https://support.microsoft.com/home/contact

1. Click on the link and in the search you could put in account issues
2. Scroll down and you should see the option contact support or sign in to contact support
3. you can sign in with any email
4. for product select microsoft 365 and office and category select manage profile information
5. you should see the option Chat with a support agent in your web browser

Yours sincerely,

Jackson E.