Wrong Billing

Question

Hi,

I got an invoice #G037618294 to bill me $19.21 every month, however, I checked my account and it shows I have already unsubscribed the service last year. Just don't understand why Microsoft keeps sending me invoice to bill. Whenever I called 1-800-865-9408, it direct me to a website and hang up my call. I feel so confused and helpless.

Regards,

Edward Zhao

Answer 1

Hello Edward ,

My name is Jackson and thank you for your question.

I sincerely apologize for the unknown charge you experienced in your account, I am a user myself and understand how frustrating this is.

" I pulled the following steps from https://support.microsoft.com/account-billing/398c5328-364c-d5e4-ea8f-f5ad60562a93 :

" When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, Here are the most likely causes for an unrecognized charge;

1. A Microsoft subscription has recurring billing enabled.
2. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page; https://account.microsoft.com/billing/payments
3. A previously declined charge was charged again.
4. A pre-order or split order was shipped.
5. Someone made an in-app purchase from an app, game, or office.

You can also use the troubleshooter in the link to help you understand why you have been charged.""

You have the option to dispute the charge with your bank on the ground that it was unauthorized and have a charge back processed or you can reach Microsoft store support with the link below to investigate and help with a refund if eligible

https://support.microsoft.com/account-billing/4f615f2a-6bbd-fd69-6695-ae213d63eef0

Warm regards,

Jackson E.