OneDrive storage error

Question

I just bought additional storage for OneDrive and it still says that I am out of storage. It even says 5 GB out of 100 GB. I need help so that I can just move files out of OneDrive. I would post the image of my "full storage", but it won't let me.

Answer 1

Thank you for your feedback,

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Answer 2

Thanks, Jackson!

I have ensured that the subscription is linked to the correct account. I will take your advice on waiting the 48 hours. Thanks again.

Answer 3

Hello Zachary ,

My name is Jackson and thank you for your question.

We sincerely apologize for the issues you are experiencing with OneDrive. I'm a user and I don't work for Microsoft, so I understand how frustrating it is.

You can first check the active subscriptions associated with your account to ensure you are in the correct account using the link below.

https://account.microsoft.com/services

If you purchase a new subscription, it may take up to 48 hours for your storage to sync and reflect the new storage you recently purchased. If you still don't see it after 48 hours, email OneDrive Support using the link below.

https://go.microsoft.com/fwlink/p/?LinkId=528661

Warm regards,

Jackson E.