Data Protection Team Nightmare - Conditional Access Global Admin Lockout

Question

I have been trying to get someone at the Data Protection Team Support for 27 days and nothing. Global admin lockout scenario via Conditional Access, but we have billing admin access so were able to enter a M365 support ticket. I have called more times than I can count, along with dozens of emails, but there has been zero meaningful follow-up since the triage engineer passed the ticket (supposedly) to the Data Protection Team.

Is there something we are able to do to reach the correct team? It feels like our ticket has landed in a black hole.

Answer 1

Yes, multiple times spending several hours on hold, being disconnected, or being told someone would contact us in less than 24 hours. Nothing.

Since we do have billing admin access, we also have an official support ticket, but they “cannot control the work of another team” and have no insight into how long Data Protection Team takes to get back to anyone, even though it’s been nearly a month.

Answer 2

Hi Taylor,

Have you tried contacting the Data Protection Team by phone?

866-807-5850