Error code 30045-44(1) - uninstall problems

Question

Hello. My private notebook uses the Office 16 package. However, during the pandemic, I needed to make corporate use of it, and I started using the company account on my Teams, One Drive and Office. With the end of the pandemic, this use was no longer necessary. I made several attempts to logout my Office installation with the corporate account, until I managed to do so. Now I can't login my Office installation with my Office 365 personal subscription. Any Office tool that I open (Excel, World, etc...) doesn't log into my Microsoft account, doesn't accept my package and I don't have the key to enter and validate my Office. It also doesn't support repair: Error 30015-13 (255), or uninstallation: Error 30045-44(1). I performed the procedure described for the uninstallation error. Still it doesn't uninstall. I tried the "easy fix tool" to uninstall, but it doesn't work. I'm paying for my package without being able to use it.

Answer 1

Hello Daniel,

Thank you for reaching out to this forum. As a fellow Microsoft user, I'm here and ready to help you out today.

I understand you have issues with using Office 365 personal subscription after installing work or corporate account.

Kindly try below steps to clear local settings and do a clean installation.

1. Close all Office applications.
2. Sign-out of your Office account.
3. Do a safe reboot. You can start Safe Mode using the F8 key during start up.
4. For clean install, please use SetupProd_OffScrub.exe tool to uninstall everything. Instructions can be found here - https://support.microsoft.com/office/9ad57b43-fa12-859a-9cf0-b694637b3b05
5. Remove the credential details of the personal account from "Credential manager". Go to: Control Panel\User Accounts\Credential Manager

Now try to install Office 365 using your personal account.

1. Go to www.office.com and if you're not already signed in, select Sign in.
2. Sign in with the account you associated with this version of Office. This account can be a Microsoft account, or work or school account. If you're not sure about the login, please try to reset. https://support.microsoft.com/office/eba0b4a2-c0ae-472c-99f6-bc63ee2425a8
3. After signing in, follow the steps that match the type of account you signed in with.

   From the Office home page select Install Office.

   Select Install (or depending on your version, Install Office>).

4. This completes the download of Office to your device. To complete the installation, follow the prompts in the "Install Office" section .

Please find the details in below link if you need further info. https://support.microsoft.com/office/4414eaaf-0478-48be-9c42-23adc4716658

Hope this information would be useful to you. Please feel free to get back if you need any additional info.

Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Answer 2

Hello. My private notebook uses the Office 16 package. 
However, during the pandemic, I needed to make corporate use of it, and I started using the company account on my Teams, One Drive and Office. 
With the end of the pandemic, this use was no longer necessary. 
I made several attempts to logout my Office installation with the corporate account, until I managed to do so. 
Now I can't login my Office installation with my Office 365 personal subscription. 
Any Office tool that I open (Excel, World, etc...) doesn't log into my Microsoft account, doesn't accept my package and I don't have the key to enter and validate my Office.
It also doesn't support repair: Error 30015-13 (255), or uninstallation: Error 30045-44(1).
I performed the procedure described for the uninstallation error. Still it doesn't uninstall. I tried the "easy fix tool"  to uninstall, but it doesn't work.
 I'm paying for my package without being able to use it.

Gracias

Answer 3

Hello Daniel, Thank you for reaching out to this forum. As a fellow Microsoft user, I'm here and ready to help you out today. I understand you have issues with using Office 365 personal subscription after installing work or corporate account. Kindly try below steps to clear local settings and do a clean installation. 1. Close all Office applications. 2. Sign-out of your Office account. 3. Do a safe reboot. You can start Safe Mode using the F8 key during start up. 4. For clean install, please use SetupProd_OffScrub.exe tool to uninstall everything. Instructions can be found here - https://support.microsoft.com/office/9ad57b43-fa12-859a-9cf0-b694637b3b05 5. Remove the credential details of the personal account from "Credential manager". Go to: Control Panel\User Accounts\Credential Manager Now try to install Office 365 using your personal account. 1. Go to www.office.com and if you're not already signed in, select Sign in. 2. Sign in with the account you associated with this version of Office. This account can be a Microsoft account, or work or school account. If you're not sure about the login, please try to reset. https://support.microsoft.com/office/eba0b4a2-c0ae-472c-99f6-bc63ee2425a8 3. After signing in, follow the steps that match the type of account you signed in with. # From the Office home page select Install Office. # Select Install (or depending on your version, Install Office>). 4. This completes the download of Office to your device. To complete the installation, follow the prompts in the "Install Office" section . Please find the details in below link if you need further info. https://support.microsoft.com/office/4414eaaf-0478-48be-9c42-23adc4716658 Hope this information would be useful to you. Please feel free to get back if you need any additional info. Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

I appreciate your answer, but it didn't work. I had already tried the SetupProd tool, but it doesn't start because my notebook doesn't have ".NetFramework 4.6.2." (Probably because I use Windows 8 here).
I've already tried other things, and I managed to get my One Drive to work, instead of the corporate storage I was logged into.
But Office still doesn't talk to my account.
It appears that it seeks confirmation at an address relating to Office16 that already does not exist more.
It doesn't accept online repair, it doesn't uninstall. And I don't feel safe trying a manual uninstall.

But I won't give up that easily. Let's keep trying.

I would like an Office16 installation disc to attempt a repair. But I don't own it.