Microsoft Technical Support Shutdown Period

Question

Hi there,

I work for an Australian busiess, and we unfortunately made a mistake with conditional access policies that has locked out all users.

Is there any information about when Microsoft Technical Support teams will be back from holiday shutdown?

Or can I call any international support to get help?

Thanks,

Matt

Answer 1

Thank you.

Don't forget to give your vote. This information can help to others. Because this is user friendly community.

Answer 2

Perfect good to know! currently on hold to the US number to raise an initial ticket.

Thank you for your help

Answer 3

As you said "Christmas Shutdown period", did you try to contact US or any other countries?

You should try to contact again. I am reminding you, your case will be resolved by Data protection team, and you have to call again and again to Business support team via Phone support with patience, this is only the way to get resolution. You have to keep patience.

I know it is not too easy process, the Data protection team will do very authentic process for your case. They will take few days. They need handle this sensitive case with standard protocol.

Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn

You should also understand this is user to user forum community. But at least you will get correct direction.

Answer 4

Thank you for that.

Just confirming I have called the Australian number which is closed for the Christmas Shutdown period with no indication of when that ends.

Can I call the United States for example and still get technical support for example

Thanks

Answer 5

I am user just like you.

You have to use global phone support: option: Global Customer Service phone numbers - Microsoft Support