Issue with document upload in MS Forms

Question

I currently have an internal system running for Approvals based on information inputted via a MS Forms document, but it won't allow any attachments to the relevant question.

It allows selection of the document you want to upload, gets about 80% uploaded then disappears.

I've tried

• clearing cache/cookies
• uploading a document via the account which the Form was created on and it allows upload, but doesn't allow from any other account within the organisation.

Any help would be much appreciated as this is hindering a few things that operate via this method.

Answer 1

Hello,

I understand the frustration you're experiencing with Microsoft Forms not allowing attachments to be uploaded. Let's try to resolve this issue step by step:

Browser and Cache Clear Browser Cache and Cookies: It's a good initial step to clear the browser cache and cookies to ensure there's no interference from old data. Use a Different Browser: Sometimes browser-specific issues can cause problems. Have you tried accessing Microsoft Forms through a different browser to check if the issue persists? Form Permissions

Check Form Sharing Settings: Ensure the form is shared with the appropriate permissions. Sometimes, restrictive sharing settings can prevent attachments from being uploaded. Ownership: If the form was created with a different account, verify that the account you are using has the correct permissions to upload attachments.

File Type and Size File Type: Microsoft Forms supports certain file types for attachments. Make sure you are uploading a supported file type.

File Size Limit: Microsoft Forms has a file size limit for uploads. Ensure the file size does not exceed this limit. Microsoft Forms Update

Update Microsoft Forms: Ensure you are using the latest version of Microsoft Forms. Sometimes, updating the application can resolve bugs causing this issue.

Organisation Policies Check Organization Policies: It's also possible that there may be organisational policies restricting file uploads. It would be helpful to consult your IT department to see if any such restrictions are in place.

Test with a New Form Create a Test Form: As a troubleshooting step, try creating a new test form and attempt to upload a document to see if the issue is specific to the original form.

Contact Support Contact Microsoft Support: If the issue remains unresolved after trying the above steps, I recommend reaching out to Microsoft Support for specialised assistance.

Best Regards, Saurabh