error messages when using word and excel

Question

hello, i'm getting the error messages below when opening word and excel documents

also, the document has "unlicensed document" at the top next to the file name

i bought the home & student version a few years ago

once i find the license number, how do i correct these errors?

thanks

Answer 1

please disregard - problem solved

thanks

Answer 2

hello tim and thank you for the reply

excel and word were not listed in apps & features

plus i found my license

Answer 3

Hi,

I'm Tim, an Independent Advisor here and a Microsoft user like you. I don't work for Microsoft and do not have access to any of your data on their system.

I’m sorry that you’re experiencing issues. Essentially you’ll need to run a repair and it’s a common an issue for nothing to happen when you click repair now.

Please follow the instructions below:-

Can you please carry out an online repair of Office using the below instructions.

Please right click on the start button located on your task bar.

Select apps and features

Select the Microsoft Product you wish to modify, in this case click either Excel or Word. This will still repair the whole office suite.

Depending on your version of Office you will either be asked “How would you like to repair your office programs” Select Online repair.

Or either Change your installation, select repair and then continue.

The below link is a Microsoft Support Document that you can refer to if needed. An online repair can take a considerable amount of time which is completely normal.

https://support.microsoft.com/article/7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

I hope this information helps. If you have questions, please let me know and I'll be glad to assist you further or If you find it helpful, you can mark this comment as the answer.

Kind regards

Tim