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Need help with Microsoft family error code?

Anonymous
2024-03-05T22:31:05+00:00

When I click the link to join the family account my boss sent me, it send an error code and won't let me do anything. Then I click the my profile to the account and it keeps refreshing.

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

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  1. Anonymous
    2024-03-06T00:21:43+00:00

    Hello Hunter,

    I’m an Independent Advisor and Microsoft user like you. I'm glad to help you regarding your clarification.

    Have you accepted the request shared to join the family subscription? Could you please follow below steps to reset Office on your device.

    1. Close all office apps and sign out of the account
    2. Clear browser cache and cookies
    3. Do a safe reboot. You can start Safe Mode using the F8 key during start up.
    4. Remove the credential details of the personal account from "Credential manager". Go to: Control Panel\User Accounts\Credential Manager
    5. Try to an online repair. Go to Control Panel /> Under Programs, click Uninstall a Program /> spot Microsoft Office, right-click on it and select Change. Go with Quick Repair or Online Repair accordingly to fix the problem

    Now sign in with the right account,

    Step 1: Sign in to Office with the right account If Office asks you to sign in, enter the account you used to buy Office. You'll see "We couldn't find any Office products" if you use the wrong address. https://support.microsoft.com/office/0d23d3c0-c19c-4b2f-9845-5344fedc4380#bkmk_signin

    Hope this information would be useful to you. Please feel free to get back if you need any additional info.

    Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

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