Error when trying to buy Microsoft 365 basic

Question

When I try to buy the basic version of Microsoft 365 (2 euros) when I am about to finish the purchase it says "Something went wrong on our site. InvalidRecurrenceState/00-57b8fe6d6b4c1e285adb0b6311f0c71c-c9013d48ae38c9cb-01".

It has been like this for a whole day.

In the meanwhile I can't receive or send emails.

Answer 1

Hi Nuno S!

I am Shakiru, an independent advisor and a user like you, and I am glad to be helping you out today.

Have you tried to sign out of your Microsoft account and then sign in again?

Have you checked if your payment method is valid?

In addition, Try to Clear your browser's cache and cookies.

If clearing the cache doesn't work, attempt the purchase using a different web browser or device (computer, phone) to see if the issue is specific to your current setup.

If you are still unable to buy the product, then you need to contact the Microsoft Billing Support Team via chat at

https://go.microsoft.com/fwlink/?linkid=2214328 Please follow the steps below to avoid being directed to an AI chatbot.

Type or describe the issue in the search bar Click on the "Get Help" button Click the "Contact Support" button at the bottom of the page Select your option under "Product and services" and "Categories" Choose your Support option, preferably select "Chat with a support agent in your web browser" Enter your email address and Confirm your email again

Once you do that, a service request will be open and you will need to exercise patience for the Microsoft Support Agent to chat with you live

Please let me know how it goes with Microsoft Support and if you need any other assistance, I will be more than happy to help further.

Thank you

Best Regards, Shakiru