Cannot complete E5 sandbox subscription setup due to phone number didn't pass security check

Question

I just created an MS account and set the authentication/verification using my phone number. Everything worked well, including login with verification to my phone number, until I tried to subscribe to E5 sandbox unsuccessfully with the same phone number that I registered for my account. The following error kept prompted which prevented me to complete the subscription.

We can't continue with the signup process for the following reason: Your phone number did not pass security checks. MS-CorrelationId: 00000000-d26a-4d26-a601-18ad3d5a61ff Code: 40301

Could you help me to solve this issue since I need this sandbox for my training course?

Thank you.

Hadi-

Answer 1

Hello Hadi S,

Welcome to Microsoft Community.

I am a Microsoft user just like you, I hope you are doing well.

Sorry for the inconvenience. However, I recommend you contact Microsoft support via telephone. Click link below and select your region to find contact number:

https://support.microsoft.com/help/c0389ade-5640-e588-8b0e-28de8afeb3f2

Also, I will suggest you see the thread attached as it is a similar inquiry where Lucas Aprigio Da Silva stated the steps that resolved the issue: https://answers.microsoft.com/thread/b1812e16-afce-4ff2-9ea1-97a552906eb9

Please let me know if you need more assistance.

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Warm Regards