Resetting OneDrive caused problems

Question

Hi everyone,

A user was having issues with some files not syncing with OneDrive. So the files would show up in file explorer, but would not show up in OneDrive. I tried resetting OneDrive on the computer, but then it seemed files from documents moved to Desktop in OneDrive; so the users Desktop is covered with files and folders that were in the documents folder. I tried restoring OneDrive from yesterday and was looking for over back up options to what the desktop was before resetting OneDrive.

One backup I saw was for the Microsoft account, which the last back up was a few days ago. How do I restore the Microsoft account backup on a Windows 11 computer? Would this restore what the desktop was like before resetting OneDrive? What else does the computer restore for Microsoft account what does it not restore? The user mentioned that no other computers were synced with OneDrive.

Please let me know what options I have in regards to this situation. The user has over 30,000 files and folders synced to his computer. Let me know if more information is needed.

Please advise.

*** Moved from Microsoft 365 and Office / Other / Unknown / Forms ***

Answer 1

Hi CraigLong,

Thank you for your reply.

The information that you give really helps out with the misunderstanding with OneDrive.

Regards,

Michael Jr

Microsoft Moderator

Thanks. You're welcome!

Answer 2

Hello,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

Thank you for understanding.

Regards,

Michael Jr.

Microsoft Moderator

Answer 3

Hi CraigLong,

Thank you for your reply.

The information that you give really helps out with the misunderstanding with OneDrive.

Regards,

Michael Jr

Microsoft Moderator

Answer 4

When you turn on the Desktop sync at Manage Backup the Desktop folder moves into the OneDrive folder. It moves from the location C:\Users\username\Desktop to C:\Users\username\OneDrive\Desktop and your screen shows the files in C:\Users\username\OneDrive\Desktop. If you turn off the Desktop sync your screen will show the files at C:\Users\username\Desktop.

The Documents, Pictures, Music, and Videos folders work similarly in that they move into the OneDrive folder when sync is turned ON. When sync is OFF you can move them back to their default locations.

Just sort the files and put them where they belong.

Answer 5

Hello Eric Brown,

Thank you for writing us here in Microsoft Community.

Based on the screenshot provided it seems that the files are not sync to OneDrive. Usually, files that are sync to the OneDrive has an icon at the bottom left side of the file. As you can see on the picture below:

Here are some troubleshooting steps that may help resolve your solution:

1. Try enabling the sync and backup

A. Open OneDrive application, click on "Sync and backup" and "Manage Backup".

B: Sync what you want to sync

Let me know if the issue persists, and we can have other options.

I hope you find this information helpful.

Regards,

Michael Jr.

Microsoft Moderator