Microsoft To Do doesn't work

Question

Hi

I have un-installed and re-installed Microsoft To Do and it will not work. Are there other options for me?

Answer 1

Depuis la mise à jour effectuée en date du 4 janvier, impossible d'ouvrir ToDo avec une quantité d'erreur. J'ai désinstallé, puis réinstallé, problème identique et sur 3 ordi Mac différents.

Merci de corriger rapidement le problème car toutes les tâches sont sur ToDo !

Message erreur :

Process: Microsoft To Do [7548]
Path: /Applications/Microsoft To Do.app/Contents/MacOS/Microsoft To Do
Identifier: com.microsoft.to-do-mac
Version: 2.112 (231214.1820)
App Item ID: 1274495053
App External ID: 862498887
Code Type: ARM-64 (Native)
Parent Process: ??? [1]
Responsible: Microsoft To Do [7548]
User ID: 501

Date/Time: 2024-01-05 21:31:22.579 +0100
OS Version: macOS 11.6.4 (20G417)
Report Version: 12
Anonymous UUID: 248EF5E3-6175-5A6E-B35A-54176A6ECEC1

Time Awake Since Boot: 40000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [7548]

VM Regions Near 0:
-->
__TEXT 102804000-102a00000 [ 2032K] r-x/r-x SM=COW /Applications/Microsoft To Do.app/Contents/MacOS/Microsoft To Do

Application Specific Information:
dyld: launch, running initializers
/Applications/Microsoft To Do.app/Contents/MacOS/../Frameworks/OneAuth.framework/Versions/A/OneAuth

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 ??? 000000000000000000 0 + 0
1 org.cocoapods.OneAuth 0x0000000102d3e550 _GLOBAL__sub_I_DiagnosticsSourceErrorType.cpp + 40
2 dyld 0x0000000102bc4b54 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 468
3 dyld 0x0000000102bc4f6c ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 56
4 dyld 0x0000000102bbe8a4 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 620
5 dyld 0x0000000102bbe7ec ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 436
6 dyld 0x0000000102bbc260 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 192
7 dyld 0x0000000102bbc32c ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 96
8 dyld 0x0000000102ba6a7c dyld::initializeMainExecutable() + 268
9 dyld 0x0000000102bad53c dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 8784
10 dyld 0x0000000102ba5258 dyldbootstrap::start(dyld3::MachOLoaded const*, int, char const**, dyld3::MachOLoaded const*, unsigned long*) + 476
11 dyld 0x0000000102ba5038 _dyld_start + 56

Thread 1:
0 libsystem_pthread.dylib 0x000000019d0c25cc start_wqthread + 0

Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000020 x1: 0x0000000103049c50 x2: 0x0000000000000008 x3: 0x000000019d10feaf
x4: 0x0000000102c2c348 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000000000
x8: 0x000000000000001f x9: 0x000000001f070000 x10: 0x0000000000000000 x11: 0x0000000000000002
x12: 0x0000000000000002 x13: 0x0000000000000000 x14: 0x0000000000000881 x15: 0x000000000000000c
x16: 0x0000000000000000 x17: 0x0000000102c25e28 x18: 0x0000000000000000 x19: 0x0000000103200d10
x20: 0x0000000103049c41 x21: 0x0000000000000017 x22: 0x0000000000000015 x23: 0x0000000000000020
x24: 0x0000000103168b98 x25: 0x0000000102d3e528 x26: 0x000000016d5f45b8 x27: 0x000000016d5f4628
x28: 0x0000000102d3e528 fp: 0x000000016d5f4520 lr: 0x0000000102cafee4
sp: 0x000000016d5f44f0 pc: 0x0000000000000000 cpsr: 0x20000000
far: 0x0000000000000000 esr: 0x82000006

Binary Images:
0x102804000 - 0x1029fffff +com.microsoft.to-do-mac (2.112 - 231214.1820) <F2405C79-6B63-34F6-876C-3D1A20032F27> /Applications/Microsoft To Do.app/Contents/MacOS/Microsoft To Do
0x102a98000 - 0x102a9bfff +com.goneeast.GNETextSearch (1.0 - 1) <4426BFDD-26A3-3930-9571-8CDF72EBEF5E> /Applications/Microsoft To Do.app/Contents/Frameworks/GNETextSearch.framework/Versions/A/GNETextSearch
0x102ab0000 - 0x102ae7fff +org.cocoapods.FluentUI (0.12.1 - 1) <71BFC0D6-21D3-3D67-B67E-6F4FB4B3C31A> /Applications/Microsoft To Do.app/Contents/Frameworks/FluentUI.framework/Versions/A/FluentUI
0x102b48000 - 0x102b4ffff +org.cocoapods.MASPreferences (1.4.1 - 1) <F9EE75CA-7DF1-341B-8F21-0A96BACBEF9A> /Applications/Microsoft To Do.app/Contents/Frameworks/MASPreferences.framework/Versions/A/MASPreferences
0x102b64000 - 0x102b6bfff +org.cocoapods.IGListDiffKit (4.0.0 - 1) <A8C6BD45-993A-3788-B78D-C08A279E0703> /Applications/Microsoft To Do.app/Contents/Frameworks/IGListDiffKit.framework/Versions/A/IGListDiffKit
0x102ba4000 - 0x102c23fff dyld (852.2) <106C2DCA-86AA-3FAA-85E9-008736B0F5F1> /usr/lib/dyld
0x102cac000 - 0x103167fff +org.cocoapods.OneAuth (1.85.2 - 1) <ED8514AD-6CCF-300D-8488-A5FA5D974CB9> /Applications/Microsoft To Do.app/Contents/Frameworks/OneAuth.framework/Versions/A/OneAuth
0x1037e8000 - 0x10385bfff +org.cocoapods.SQLite (0.14.1 - 1) <2C3EF0B8-56EB-3433-8DD5-973F98F4AC29> /Applications/Microsoft To Do.app/Contents/Frameworks/SQLite.framework/Versions/A/SQLite
0x103918000 - 0x10394bfff +com.kulakov.ShortcutRecorder (3.3.0 - 1) <CFC59D6A-CB29-317E-A29A-AED6A8DD7B22> /Applications/Microsoft To Do.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/ShortcutRecorder
0x103990000 - 0x103bdffff +com.microsoft.TaskKit (1.0 - 1) <55502780-A57E-3312-B872-465F5F7DB758> /Applications/Microsoft To Do.app/Contents/Frameworks/TaskKit.framework/Versions/A/TaskKit
0x103ccc000 - 0x103ec7fff +com.microsoft.todo.WLCore (1.0 - 1) <950B7010-57F0-3C07-80B3-7BDF8C45CDC2> /Applications/Microsoft To Do.app/Contents/Frameworks/WLCore.framework/Versions/A/WLCore
0x10402c000 - 0x10407ffff +com.microsoft.todo.WLUICore (1.0 - 1) <3EF966FD-C72E-345A-9B4C-76D0D700F30E> /Applications/Microsoft To Do.app/Contents/Frameworks/WLUICore.framework/Versions/A/WLUICore
0x1040c8000 - 0x1040f3fff +com.microsoft.todo.WunderPlumber (1.0 - 1) <8F63356A-2C73-3E85-BECA-B1D9E1A98C5F> /Applications/Microsoft To Do.app/Contents/Frameworks/WunderPlumber.framework/Versions/A/WunderPlumber
0x10412c000 - 0x104137fff +com.microsoft.todo.TaskUIKit (1.0 - 1) <2ABC9838-D6FA-3B4F-B1DE-886D34A924B8> /Applications/Microsoft To Do.app/Contents/Frameworks/TaskUIKit.framework/Versions/A/TaskUIKit
0x104184000 - 0x10420bfff +com.Microsoft.Applications.Telemetry.AriaOsXObjC (1.0 - 1) <922E141D-5554-3244-A6F9-295474FB60CF> /Applications/Microsoft To Do.app/Contents/Frameworks/WLCore.framework/Versions/A/Frameworks/AriaOsXObjC.framework/Versions/A/AriaOsXObjC
0x19ce22000 - 0x19ce23fff libsystem_blocks.dylib (79) <6809A7B9-DD13-3398-9E53-382D7AEA5133> /usr/lib/system/libsystem_blocks.dylib
0x19ce24000 - 0x19ce5bfff libxpc.dylib (2038.120.1) <2177BC1D-2CA9-3E06-8680-6C2815019E76> /usr/lib/system/libxpc.dylib
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0x19ce74000 - 0x19cee7fff libcorecrypto.dylib (1000.140.4) <7A6D727E-4374-3050-B559-D6477ECCD144> /usr/lib/system/libcorecrypto.dylib
0x19cee8000 - 0x19cf13fff libsystem_malloc.dylib (317.140.5) <4CD98A34-3889-371D-9DC1-3BB8A2AB1801> /usr/lib/system/libsystem_malloc.dylib
0x19cf14000 - 0x19cf58fff libdispatch.dylib (1271.120.2) <30613556-9DAF-3FD5-95A2-2FB3C0FC5831> /usr/lib/system/libdispatch.dylib
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0x19cf93000 - 0x19cf95fff libsystem_featureflags.dylib (28.60.1) <7A92FE9A-B427-3DD0-AD72-1C8F075A4A0F> /usr/lib/system/libsystem_featureflags.dylib
0x19cf96000 - 0x19d017fff libsystem_c.dylib (1439.141.1) <FD19ABC1-090E-3EBA-8A7B-8A6AF36AF450> /usr/lib/system/libsystem_c.dylib
0x19d018000 - 0x19d073fff libc++.1.dylib (905.6) <F9CEDFEB-2D67-3515-B481-3E92B3066E2B> /usr/lib/libc++.1.dylib
0x19d074000 - 0x19d08bfff libc++abi.dylib (905.6) <040CD6EA-F43E-33D9-855D-B9D1EEDAC73C> /usr/lib/libc++abi.dylib
0x19d08c000 - 0x19d0bffff libsystem_kernel.dylib (7195.141.19) <498ED0F2-C91C-3A7C-B0F1-AB345E768633> /usr/lib/system/libsystem_kernel.dylib
0x19d0c0000 - 0x19d0ccfff libsystem_pthread.dylib (454.120.2) <244F2580-7CB9-3F78-B3A9-F847EDAF40FE> /usr/lib/system/libsystem_pthread.dylib
0x19d0cd000 - 0x19d10efff libdyld.dylib (852.2) <0DF922E5-2830-3EFA-9345-0E748940FC7F> /usr/lib/system/libdyld.dylib
0x19d10f000 - 0x19d115fff libsystem_platform.dylib (254.80.2) <DE62D290-68AC-3983-B54B-7981053E11E5> /usr/lib/system/libsystem_platform.dylib
0x19d116000 - 0x19d141fff libsystem_info.dylib (542.40.3) <BD26AC14-9FC2-3ACB-9BF4-3077EDB30683> /usr/lib/system/libsystem_info.dylib
0x19d142000 - 0x19d5f0fff com.apple.CoreFoundation (6.9 - 1778.103) <24E5EA32-379A-30C3-8B8C-EA5E5031524B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x19d5f1000 - 0x19d829fff com.apple.LaunchServices (1122.45 - 1122.45) <94406909-61AA-3CC7-B20D-EDC577E2C243> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x19d82a000 - 0x19d904fff com.apple.gpusw.MetalTools (1.0 - 1) <9A4FE64E-6513-3941-95AD-B9263349A4C7> /System/Library/PrivateFrameworks/MetalTools.framework/Versions/A/MetalTools
0x19d905000 - 0x19db6ffff libBLAS.dylib (1336.140.1) <98ADB81D-850D-3758-B036-2C812043EE6A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x19db70000 - 0x19dbbafff com.apple.Lexicon-framework (1.0 - 86.2) <6A348E5D-315D-3569-94D7-E51281E440DB> /System/Library/PrivateFrameworks/Lexicon.framework/Versions/A/Lexicon
0x19dbbb000 - 0x19dc1efff libSparse.dylib (106) <9BE9BC49-ADDA-3C55-8768-5EFDB24B052E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparse.dylib
0x19dc1f000 - 0x19dca6fff com.apple.SystemConfiguration (1.20 - 1.20) <D924AAF5-D655-32BE-B67E-BAACC64F82CD> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x19dca7000 - 0x19dcdafff libCRFSuite.dylib (50) <7A94E450-C3D1-33BC-B046-B4D38DFB1AA6> /usr/lib/libCRFSuite.dylib
0x19dcdb000 - 0x19df09fff libmecabra.dylib (929.10) <0CF94546-9304-3AFB-BF1C-B58BDC825C68> /usr/lib/libmecabra.dylib
0x19df0a000 - 0x19e296fff com.apple.Foundation (6.9 - 1778.103) <F6B4ED8F-1F28-3CAC-835A-574B7EDC9C5D> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x19e297000 - 0x19e386fff com.apple.LanguageModeling (1.0 - 247.3) <9CCBED64-72FB-33D0-9745-550CE4D5CE55> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling
0x19e387000 - 0x19e4a9fff com.apple.CoreDisplay (237.4 - 237.4) <7749588B-DDCE-301F-AD83-CBBB9FE797F8> /System/Library/Frameworks/CoreDisplay.framework/Versions/A/CoreDisplay
0x19e4aa000 - 0x19e712fff com.apple.audio.AudioToolboxCore (1.0 - 1181.72.3) <214FBE61-C9BB-3B64-89EE-6736732743AC> /System/Library/PrivateFrameworks/AudioToolboxCore.framework/Versions/A/AudioToolboxCore
0x19e713000 - 0x19e8e2fff com.apple.CoreText (677.6.0.2 - 677.6.0.2) <D0197B88-DF5F-3E7B-B01F-A61AF9923907> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x19e8e3000 - 0x19eefdfff com.apple.audio.CoreAudio (5.0 - 5.0) <695F9E3E-FDEF-3251-B363-81C77B18B41B> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x19eefe000 - 0x19f264fff com.apple.security (7.0 - 59754.141.1) <EF256683-7B4B-35FF-A42C-25EE830EE711> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x19f265000 - 0x19f4d6fff libicucore.A.dylib (66112) <F64C9238-6602-3B3C-8800-1B0C057689C7> /usr/lib/libicucore.A.dylib
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0x19f4e2000 - 0x19f7d5fff com.apple.CoreServices.CarbonCore (1307.3 - 1307.3) <C7ADF5E0-65AB-31FF-859C-4F62E2ED3B81> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x19f812000 - 0x19f84dfff com.apple.CSStore (1122.45 - 1122.45) <4ED2E7CD-FE62-3F44-B761-0FFABD4DC5FD> /System/Library/PrivateFrameworks/CoreServicesStore.framework/Versions/A/CoreServicesStore
0x19f84e000 - 0x19f919fff com.apple.framework.IOKit (2.0.2 - 1845.120.6) <887D0A8C-A901-336D-BEF5-C2DAEFEC78A4> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
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0x19f974000 - 0x1a06b5fff com.apple.AppKit (6.9 - 2022.60.130) <FC90247B-1CDB-3489-9983-BDF57B0B4435> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x1a06b6000 - 0x1a08dcfff com.apple.UIFoundation (1.0 - 728.9) <6135ED22-CD48-36EE-BC86-743DAC799E07> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundation
0x1a08dd000 - 0x1a08effff com.apple.UniformTypeIdentifiers (637 - 637) <F28235B3-E04D-3C1C-B50C-6E3935AE4013> /System/Library/Frameworks/UniformTypeIdentifiers.framework/Versions/A/UniformTypeIdentifiers
0x1a08f0000 - 0x1a0a5afff com.apple.desktopservices (1.21 - 1346.6.1) <5D2261CC-C010-340B-A5BD-8F8380E7FD61> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x1a0a5b000 - 0x1a0a6dfff com.apple.metadata.SpotlightLinguistics (1.0 - 1) <55946842-9EC4-3306-A5A2-689AEDD2BAD6> /System/Library/PrivateFrameworks/SpotlightLinguistics.framework/Versions/A/SpotlightLinguistics
0x1a0a6e000 - 0x1a0c71fff com.apple.CoreDuet (1.0 - 1) <97960590-64E2-35B4-8C87-B778372FA4EA> /System/Library/PrivateFrameworks/CoreDuet.framework/Versions/A/CoreDuet
0x1a0d27000 - 0x1a146ffff libnetwork.dylib (2288.140.7) <C0C7812A-BD3F-3BA0-B322-0C1EB7892198> /usr/lib/libnetwork.dylib
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0x1a1909000 - 0x1a190afff libenergytrace.dylib (22.100.1) <5E718C22-8B29-3B03-8504-40F6BB1C9318> /usr/lib/libenergytrace.dylib
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0x1a1976000 - 0x1a198ffff com.apple.TCC (1.0 - 1) <C11789EA-67F9-33A0-92F3-57AA19247933> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
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0x1a22ed000 - 0x1a23e3fff com.apple.ColorSync (4.13.0 - 3473.6.1) <670F2448-7398-3ADE-B1E3-02A55C574783> /System/Library/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x1a23e4000 - 0x1a243ffff com.apple.HIServices (1.22 - 716) <8682AC55-C604-37E5-B8DB-53587CFF8A9F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x1a2440000 - 0x1a247ffff libAWDSupport.dylib (951) <BDBCD81D-0605-3A10-8831-FFC6C4313003> /System/Library/PrivateFrameworks/WirelessDiagnostics.framework/Versions/A/Libraries/libAWDSupport.dylib
0x1a2480000 - 0x1a24e1fff libprotobuf.dylib (4205) <28C7214F-5D52-367E-AA46-E5BA5CD00DB6> /System/Library/PrivateFrameworks/WirelessDiagnostics.framework/Versions/A/Libraries/libprotobuf.dylib
0x1a24e2000 - 0x1a24f4fff libprotobuf-lite.dylib (4205) <7180B9D2-A0C0-3D27-9DE9-D6756A3B36F2> /System/Library/PrivateFrameworks/WirelessDiagnostics.framework/Versions/A/Libraries/libprotobuf-lite.dylib
0x1a24f5000 - 0x1a253cfff com.apple.awd (1.0 - 951) <F8287BE4-CED9-340E-BDE9-FEE10FF9B781> /System/Library/PrivateFrameworks/WirelessDiagnostics.framework/Versions/A/WirelessDiagnostics
0x1a253d000 - 0x1a26acfff com.apple.Montreal (1.0 - 142) <A2DB95B4-E517-33B4-BFE2-79F2205FB0E8> /System/Library/PrivateFrameworks/Montreal.framework/Versions/A/Montreal
0x1a26ad000 - 0x1a2798fff com.apple.NLP (1.0 - 210.2) <8FE6B19A-5948-3CC3-94E1-BF7CBDB97DC6> /System/Library/PrivateFrameworks/NLP.framework/Versions/A/NLP
0x1a2799000 - 0x1a2b41fff com.apple.CoreData (120 - 1048) <620C6897-40EF-3FD0-ACD9-A6EDCE3679C9> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x1a2b42000 - 0x1a2b58fff com.apple.ProtocolBuffer (1 - 285.24.10.20.1) <B2EAE1CE-D793-30FD-A462-AC917D687A54> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolBuffer
0x1a2b59000 - 0x1a2cf6fff libsqlite3.dylib (321.3) <9C050778-E10C-3B70-B4DC-6F51E99F0855> /usr/lib/libsqlite3.dylib
0x1a2cf7000 - 0x1a2d6bfff com.apple.Accounts (113 - 113) <0009ED43-BF5A-3045-948A-CAC8CAF1AB0F> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
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Answer 2

Hi again,

I'm sorry I wasn't able to help, unfortunately, I do not have any more troubleshooting to offer, there are knowledgeable experts on the platform and I hope someone else will take a look at your issue.

Thanks, Sola

Answer 3

I have a Mac computer - can you explain what to do for a Mac?
I have started and re-started.
I have un-installed and re-installed.

Ive signed out and back in of everything...

Not sure what else to do...

Answer 4

Hi Molly,

Thanks for contacting us and sorry for the inconveniences,

Cited from the Microsoft article https://support.microsoft.com/en-au/office/resolving-sign-in-issues-in-microsoft-to-do-on-windows-0a5273fe-9dfb-486a-bc0b-f62d1001cc20 "Restart your device, then try to sign back in to To Do.

Disconnect and reconnect your account on Windows (this won’t affect your saved lists and tasks):

On your Windows 10 PC, navigate to Settings > Accounts > Access work or school.

Select your account, then select Disconnect > Yes > Disconnect.

Select Connect.

Open To Do and try to sign in.

Sign in to Microsoft To Do on the web and make sure that your lists and tasks are up to date. (If they’re not, stop and contact support - this might be a sync issue.) Once you confirm that they're up to date:

Uninstall the To Do app.

Open Settings > Update & Security > Windows Update > Check for updates.

If there are any updates pending, make them. Once they’re finished, restart your device.

Open the Microsoft store app, reinstall To Do, and try to sign back in."

Let me know if this helps or if you need further assistance.

Regards, Sola

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Kindly note that this is a user to user forum, we are users helping other users, we aren't Microsoft employee neither are we Microsoft agents.