Error starting Outlook for Mac

Question

Good afternoon

After updating Microsoft Outlook for Mac to vs.16.83 and running Sonoma 14.3.1 I can´t start Oultllok. It seems to start buy it crash in few moments.

After reading some notices in this comunity , I´ve tried to comeback a previous version of outlook (16.82) and to 16.83.1 buy the problem persist

Could you give me some help to solve this issue?

This is the starting lines of the report after each crush

Microsoft Error Reporting log version: 2,0

Error Signature:

Exception: EXC_CRASH (SIGTRAP)

ExceptionEnumString: 50331648

Exception Code: 0x00000001 (0x0000000000000000)

Date/Time: 2024-03-23 17:43:59 +0000

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Bitness: x64

Application Version: 16.83.1.24031813

Crashed Module Name: merp

Crashed Module Version: 16.83.24031813

Crashed Module Offset: 0x000000000000559c

Blame Module Name: Microsoft Outlook

Blame Module Version: 16.83.24031813

UnsymbolicatedChecksum: EAE0619B6A4C4A54C5A1849CE28E4C7F

Blame Module Offset: 0x0000000000034334

StackHash: 1bbd98c4c0e7c15c_50331648_main_phx_arm

Application LCID: 1034

Extra app info: Reg=en Loc=0x040a

Build Type: Release

Crashed thread Stack Pointer: 0x_000000016d51dd50

Crashed thread: 0

uncaught ObjC exception, reason: The window has been marked as needing another Update Constraints in Window pass, but it has already had more Update Constraints in Window passes than there are views in the window.

<OLToolbarValidatingWindow: 0x14070a2e0> 0x42e (1070) {{204, 170}, {1512, 885}} es

Answer 1

Hi,

Many thanks for your quick answer and steps to follow to try top solve my problem

Now Outlook works well without apply any change (???)

I'm going to save your mail to solve next issues!

Best Regards

José M.

Answer 2

Hi, thank you for reaching out. My name is Deeksha and I'm a Microsoft user like you and I will try to help you as best as I can today.

It could be compatibility issues. Try these steps first:

1. Update Microsoft Outlook: Open Outlook. Press on "Help" in the menu bar. Choose "Check for Updates" and follow instructions on installing updates that are available.

Update macOS: Click on the Apple menu in the top-left corner. Choose "System Preferences" > "Software Update." Install any available updates

2. Disable Sonoma Add-in Open Outlook. Press on "Outlook" in the menu bar. Choose "Preferences" > "Add-ins." Disable the Sonoma add-in by unchecking the box besides it
3. Run Outlook in Safe Mode Go off Outlook Press down the Option key and select the Outlook icon to open it in Safe Mode. See if it is stable in Safe Mode.
4. Repair Outlook Profile Go off Outlook Go to "Applications" > "Utilities" > "Terminal." Enter the following command and press Enter: Copy code /Applications/Microsoft\ Outlook.app/Contents/MacOS/Microsoft\ Outlook -ProfileManager Create a new profile and set it as the default.
5. Reinstall Outlook- could try this if the above doesn't help Go off Outlook Move the Outlook app to the bin. Download and install the latest version of Outlook from Microsoft
6. Contact Microsoft Support If the above doesn't work

Visit the Microsoft support website Select "Office for Mac" as the product. Follow the prompts to contact Microsoft Support.

Try these steps and hopefully, it resolves your issue. In case you need further help or assistance, please let us know.

Best regards Deeksha