Im getting invoice for a business basic subscription I dont used and the only domain I have is not recognised.

Question

I am being invoiced for a Business Basic subscription but I dont know the email linked to it and the domain is not recognised. Im worried I will keep on getting charged and am desperate to cancel this subscription but have received no help. i tried calling and chatting but no one is helping.

Answer 1

Luana P, when you try to login, what message or prompt do you receive?

Answer 2

Hi Raymond,

Thank you for your reply.

I have tried to login with the domain I have written on the invoices I receive, but it doesn’t allow me to login.

I will have to cancel my bank account but I’m worried the subscription will continue to be renewed. I have been unable to link to the account and am therefore unable to cancel the subscription.

I tried everything but have not been able to log in.

Kind regards,

luana

Answer 3

Hello Luana P,

Welcome to the Microsoft Community.

I'm a Microsoft user like you, hope you're doing well.

Sorry for the inconvenience. You can only cancel a subscription if you are a global or billing admin of the account.

Find the account associated with this subscription from purchase confirmation email, a business account will appear like: Username @ yourbusiness.onmicrosoft.com.

The alternative will be to cancel the payment method.

Please let me know if you need more assistance.

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Warm Regards