Yearly subscription question

Question

I'm paying a yearly subscription that auto renewed recently. When I tried to use the Microsoft word and excel app however it said my subscription expired. What exactly is the yearly subscription to? When I try to manage it there is nowhere for me to see the details of my subscription plan.

Answer 1

Hi Rob O,

Thank you for reaching out to us. I am Blessing, an independent advisor here and a Microsoft user like you.

Sorry for this inconvenience. Kindly sign into services and subscriptions page using this link https://account.microsoft.com/services and confirm if your Microsoft 365 subscription is active.

I pulled this information from Microsoft article: https://support.microsoft.com/office/0d23d3c0-c19c-4b2f-9845-5344fedc4380">https://support.microsoft.com/office/0d23d3c0-c19c-4b2f-9845-5344fedc4380

"If it is, try running the Microsoft Support and Recovery Assistant for Windows to identify and fix activation issues, follow steps below:

1. Click the link to download tool on PC: https://aka.ms/SARA-OfficeActivation-OF
2. Select Install to start the installation.

The Microsoft Support and Recovery Assistant opens in a new window. Select I agree to accept the Microsoft Services Agreement.

3. Select Yes to allow the app to make changes to your device.
4. Follow the prompts to troubleshoot your Office activation issue."

Find link for guidance on more troubleshooting tips for Office activation: https://support.microsoft.com/office/0d23d3c0-c19c-4b2f-9845-5344fedc4380

If you still experience this issue , you can completely Uninstall Office using the complete Uninstall support tool and reinstall Office.

I pulled the following steps below from Microsoft article on how to uninstall Office completely use the uninstall support tool: https://support.microsoft.com/office/9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

"Step 1. You can download the Office uninstall support tool using this link https://aka.ms/SaRA-officeUninstallFromPC

Step 2. Open the download on your browser, and when you're prompted in the Application Install window, select Install, and then I agree for the Microsoft Services Agreement. Run the file after downloading.

Step 3. From the Uninstall Office products window, select the version of Office you want to uninstall, and then select Next.

Step 4. Follow the prompts on the remaining screens and when prompted, restart your computer. After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.

I also pulled the following steps below from Microsoft article on how to install Office: https://support.microsoft.com/office/4414eaaf-0478-48be-9c42-23adc4716658">https://support.microsoft.com/office/4414eaaf-0478-48be-9c42-23adc4716658

"Step 1. From your computer, go to https://www.office.com/ and if you're not already signed in, select Sign in.

Step 2. Sign in with the account you associated with this version of Office. This account can be a Microsoft account, or work or school account.

Step 3. After signing in, from the Office home page select Install Office.

Step 4. Select Install (or depending on your version, Install Office>). After installation, sign into any Office app like Word to activate Office."

Source link: https://support.microsoft.com/office/4414eaaf-0478-48be-9c42-23adc4716658

Hope this helps!

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