Onedrive request file doesn't work for external users: stuck at uploading 0%

Question

Onedrive request file doesn't work for external users: stuck at uploading 0%

Anonymous

Hello,

I am able to create "request files" links from my Onedrive. But users outisde of my organization (with or without Microsoft Office accounts) are not able to upload files.

I also noticed that the description for the "request files" does not appear when using the link.

I thank you in advance for your help!

Best regards,

Stéphane

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi

Greetings!

At present, according to our investigation, this phenomenon is related to the server side, and it has been repaired. So I would like to confirm if you are still experiencing this phenomenon?

Thank you for your cooperation and understanding! Stay safe and stay healthy.

Sincerely,

Tin | Microsoft Community Moderator

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Answer 1

Dear Joseph G.A.

Good day! Thank you for posting to Microsoft Community. We are happy to help you

I saw the same thing happen in our tests here, this could be a problem on the server side, I've also noticed other users reporting this phenomenon, we kindly recommended you can raise a service request in Microsoft 365 admin center, which the support there has the related permission and resource to help you check from the backend

Thanks for your cooperation.

Sincerely,

Tin | Microsoft Community Moderator

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Onedrive request file doesn't work for external users: stuck at uploading 0%

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