Office Files will not open from Drop box, open locally fine?

Question

My Old Mac Book Pro opened files for MS office stored on Drop Box with no issue. I bought a new Mac Studio and installed MS Office. Word and Excel are the 2 apps I used frequently . I cannot open current versions of my files stored on Dropbox, It will open a version about a week old.

I am using Office 365 that I just upgraded to the family so I can used it on all 4 computers.

If I put a copy on the desktop, the file will open fine. I have 4 computers, 3 Macs and 1 windows machine I need to access the files from .

Thank You for the help

Denise Brumm

Answer 1

Hi Denise

DropBox is supported for opening files using the WEB version of Microsoft Excel, not the desktop version.

If you want sharing features in Excel desktop use OneDrive or Sharepoint as the storage location.

DropBox supports mobile and Office WEB applications

https://support.office.com/en-us/article/Office-and-DropBox-frequently-asked-questions-88931030-47f9-4134-bc52-a8863bb0169f?ui=en-US&rs=en-US&ad=US

DropBox integration with Office WEB applications

Microsoft Office 365 Integration - Dropbox

Answer 2

Thanks for your fast reply

When I try to open files from Drop Box I do not get any errors, it opens an older version of the file from 3/3/2024, the date I installed Office. It will not open the current version at all. There are no error screens to send

I am using Mac Sonoma 14.4 version on a Mac Studio computer.

I just got this new computer on March 3red, was setting it up and installed office and behavior started right away after install.

I uploaded a couple files to OneDrive and they did open correctly. I did Excel and Word and they both opened fine.

Denise

Answer 3

Dear respected Denise Brumm,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

I’m sorry you’re having a problem but based on your description we can work together to resolve it.

For the situation you encountered, we deeply understand the inconvenience caused and apologize for it.

As per your description, may I ask did you get any error message when you trying to open file from stored location? If possible, could you please upload screenshot for our reference, so we can understand your exact scenario and provide our suggestion in a productive manner, perhaps some related screenshots will be helpful.

If you stored your files into OneDrive location, are you able to open in Office 365 application on your new Mac OS? It will be helpful to find the reason.

We appreciate your understanding that sometimes the initial suggestions may not resolve the problem very soon. However, we can work together to narrow down and resolve the situation. So, please kindly provide more information below to let us work further.

1. Confirm the version of Mac OS and Office 

Find out which macOS your Mac is using

About Office: What version of Office am I using?

2.Can you recall when this behavior starts e.g., after Office update or Mac OS.

Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Waqas Muhammad