Microsoft Word keeps crashing

Question

I have reinstalled multiple times,

safe mode did not resolve, deleted the files in questions and still nothing, and Microsoft support is hard to get....

this is the error:

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

ExceptionEnumString: 1

Exception Code: KERN_INVALID_ADDRESS (0x0000000000000010)

Date/Time: 2023-12-27 17:16:49 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Bitness: x64

Application Version: 16.80.0.23121017

Crashed Module Name: Microsoft Word

Crashed Module Version: 16.80.23121017

Crashed Module Offset: 0x000000000173b2c8

Blame Module Name: Microsoft Word

Blame Module Version: 16.80.23121017

UnsymbolicatedChecksum: CCA162EB70CF6C62D14D6FDE3AF0F26A

Blame Module Offset: 0x000000000173b2c8

StackHash: 1bbf0ff033b434c6_1_main_arm

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Build Type: Release

Crashed thread Stack Pointer: 0x_000000016d578bc0

Crashed thread: 0

Thread 0 crashed (0x326a):

1 0x0000000103fbf2c8 in (Microsoft Word + 0x000000000173b2c8) 0x0000000000000000

2 0x0000000103f930a0 in (Microsoft Word + 0x000000000170f0a0) 0x0000000000000000

3

Answer 1

Ah, now we know this is not an installation problem, but rather a problem Mac OS user account.

The first question that comes up is "What can make a user account go bad?" One thing I can think of that could cause this situation is a file system that needs repair. That leads to my first piece of advice: run a robust disk maintenance utility. Use it to verify the startup volume and all attached volumes. Before doing any additional troubleshooting, make sure the file system is OK. Another possibility is a bad memory block. Mac OS will automatically not use such a block, but anything stored in that memory segment is no longer available.

The second question is now that you have isolated the problem to a faulty Mac OS user account, "What should I do about it?"

You might reinstall Mac OS, but do NOT choose the erase option:

Reinstall macOS - Apple Support

Now decide what to do with the problem user account. You might try to fix it. If you are an expert and/or are lucky, one or two people who had a problem with their user account managed to figure out what was wrong and fixed it.

You know that everything works in a new user account. The installation of Office is fine. If it were me, I would migrate my files to the new user account and then delete the bad one in Mac OS System Preferences and be done with it.

Before transferring your document files, copy your user data from our old user account to the new one. Use the corresponding file locations when copying files to the new account’s locations. Here’s the default location of your templates and user files, but be aware that you may have set other locations in Word > Preferences > File Locations.

To get to the Library folder, in Finder, in the Go menu choose Library.

Library/Group Containers/UBF8T346G9.Office/User Content.localized

This link explains how to transfer files from one user account to another

https://kb.iu.edu/d/amoe

Answer 2

thank you reinstalling did not work same error.

Answer 3

Hi

Unfortunately, the crash report doesn't tell us what's causing the crash. It does say you are running the current update of Microsoft Office, hopefully on a current version of Mac OS. What version of Mac OS are you using?

You seem to be concerned about installation issues. They are extremely rare on Mac, but if your intuition is saying check the installation, we can start with that.

To make sure there are no installation problems, start with ensuring the file system is working properly. Verify your startup volume before doing anything else:

How to repair a Mac disk with Disk Utility - Apple Support

Then, take the following steps:

In Finder, go to the Applications folder. Right-click on Microsoft Word.app and choose Move to Trash.

Restart your Mac.

Empty the Mac OS Trash.

Reinstall using this installer:

Install package

If the above takes care of the crash, or if it does not, please reply either way. If it does not, there are more likely things to check such as duplicate fonts, bad fonts, bad user account, third party applications and other things that are more likely to be the cause of your crash.