Share via

Entra ID

Anonymous
2023-12-06T13:50:34+00:00

I'm trying to delete a device in the Entra ID inside of a user profile and the options to delete are not showing. On the Intune side the device was deleted so it does not exist there but on the Entra side still shows. Am I doing something wrong? Is there another way to delete the device from the Entra ID user profile?

Microsoft 365 and Office | Subscription, account, billing | For business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-12-06T14:16:27+00:00

    Dear Flavia.Admin

    Thanks for choosing Microsoft Community.

    Based on your description, I know the scenario you met. For this, could you please be kindly to make sure you did as the following KB said. For this,, please be kindly to check Manage devices in Microsoft Entra ID using the Microsoft Entra admin center - Microsoft Entra ID | Microsoft Learn and How to manage stale devices in Microsoft Entra ID - Microsoft Entra ID | Microsoft Learn.

    If you did as offical KB said bu still cannot see the option, for this, I think the cause of the problem is most likely due to an error on the server backend, because our forum lacks relevant knowledge and permissions, so to better help you, please kindly try to create a service ticket in the Microsoft 365 admin center to support > service requests through navigation, as they have more access permissions than on this forum, and professional engineers will further help you.

    Thanks in advance for your understanding! Your patience and cooperation will be highly appreciated. Hope you all the best!

    Have a nice day.

    Sincerely

    Katherine

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments