Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hello du D,
Welcome to Microsoft Community.
I am a Microsoft user just like you, I hope you are doing well.
Sorry for this inconvenience. However, I will suggest you contact Microsoft support via telephone to check your account status. Click the link below and select your region to find contact number: https://support.microsoft.com/help/c0389ade-5640-e588-8b0e-28de8afeb3f2
I await your response.
Warm regards