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Powerpoint fonts changing between users

Anonymous
2024-01-18T20:14:12+00:00

Hello!

I have a team of folks who are working in a PPT file using the same font type. They are all updated on their Office applications. Oddly though, when one users accesses the file and makes changes, the font looks wrong for everyone else. The one user is using the same font type though. I have seen this historically a couple of times but could never find a fix. Has anyone experienced this with a fix? All Windows Pro machines as well. Thanks!

Microsoft 365 and Office | PowerPoint | For business | Windows

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Steve Rindsberg 99,166 Reputation points MVP Volunteer Moderator
2024-01-19T17:43:34+00:00

>> Apparently the font they were all using was an option for my user in Powerpoint, but it was not actually installed on their system.

It's a bug in PowerPoint. It shows you the fonts used in the presentation in the font dropdown, whether they're actually available/installed or not.

Easiest quickie test to see if this is the teeth that are biting you: Start a new presentation based on one of Microsoft's templates/thems, add some text and check to see if the questionable font is on the fonts dropdown. If not, it's not installed and you have your answer.

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  1. Anonymous
    2024-01-19T13:59:57+00:00

    Hi Cliff, good day to you!

    So sorry, I sent this with a misunderstanding of my user's symptoms. They were working on the file in co-edit mode with others. Apparently the font they were all using was an option for my user in Powerpoint, but it was not actually installed on their system. So one I saw that, I installed the fonts in question, and all was well. Sorry about making you type all that out! So the lesson learned here for me is, just because the font appears in the font drop down of Powerpoint (especially in a co-edit version of their file), make sure the font is actually installed on their computer via Settings<Personalization<Fonts and then search the font list to make sure the required fonts is indeed present. Again my apologies and thanks!

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  2. Anonymous
    2024-01-19T00:10:08+00:00

    Dear Matthew,

    From your description, it seems that one user shows the correct font and another user shows the wrong font even though they are using the same font type. If yes, does the issue only happen in PowerPoint? How about other applications for the affected user?

    Regarding "They are all updated on their Office applications.", are the two users using the same version number of the Office applications with the same channel? If yes, please upload a full screenshot of the Account page in the PowerPoint applications they are using for our reference. You can access the page via clicking on File>Account.

    Note: Remove any private information before uploading the screenshot.

    If it is convenient, I'd like you to provide the font file for us to do a test in our environment.

    If the font file and the font file link can be shared here directly, please add your confirmation and add the font file link here.

    If no, welcome to let us know and we'll take the next step to collect the file.

    Welcome to share any updates when you have time if you need more help on this topic.

    Thank you for your effort and time.

    Sincerely

    Cliff | Microsoft Community Moderator

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