Azure login not possible 2FA information lost for all admin accounts

Michael Rudolph 1 Reputation point
2021-08-27T08:27:11.327+00:00

Hi,

I have the problem that all admin accounts of my azure ad use 2FA. The 2FA information was lost due to handy crash. Now I can't login to azure ad. Is there a way to contact microsoft support for this problem?

Regards
Michael

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Marilee Turscak-MSFT 35,541 Reputation points Microsoft Employee
    2021-08-27T17:39:49.63+00:00

    Hi @Michael Rudolph ,

    I would recommend calling the Azure Data Protection team. Normally they can only help you get back in if there is only one global admin on the tenant, but since all of the global admins are locked out they may have a recommendation for you. Their number: 866-807-5850

    Having break-glass accounts is recommended in order to avoid these scenarios.

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  2. Michael Rudolph 1 Reputation point
    2021-08-28T07:52:27.653+00:00

    Thank you for your answer. Do you know a phone number in Germany for the mentioned team?

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